AI-enabled Contact Center CX Software

Cloud Contact Center Solution to Elevate Enterprise CX

Launch a customer-centric contact center platform to experience Unmatched productivity and transform your communication game at 10X with our superior AI-driven solution, which delivers 99.9% exceptional uptime.

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Contact Center CX Software
Trusted By 2500+ Smart Businesses Like You

Ideal Reasons for Choosing TeleCMI’s
Cloud Contact Center Solution

Al-Powered Platform

Automate routine tasks, assist agents live, and extract insights from every customer conversation in real time.

Fast & Flexible Deployment

Launch in under 15 minutes and scale effortlessly across regions with guaranteed 99.99% uptime and 7+ global data centers.

Proven Business Impact

Achieve up to 40% faster resolutions, a 30% boost in agent efficiency, and 100% compliance from day one.

Advanced Security & Compliance

Protect data with TLS encryption, 2FA, SAML, IP whitelisting, and meet HIPAA, GDPR, SOC-II, and VNO compliance.

All-in-One Workspace

Unify CRM, ticketing, calling, and messaging tools in one window to streamline operations and boost team productivity.

Omnichannel Engagement

Manage voice, SMS, email, chat, and social media from a single platform to deliver seamless customer experiences across channels.

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Core Features of TeleCMI's Cloud
Contact Center Software

Contact Center Software
Easily Scalable
Data Protection
Live Dashboard

Skills-based, shift-based, and caller-ID-based routing to ensure every interaction reaches the right agent.

Build JSON-driven or custom call flows with business logic integration.

Real-time monitoring of call flows, agent occupancy, SLAs, and KPIs.

Seamlessly manage voice, SMS, chat, email, and social channels from a single interface.

Record calls for up to 12 months and leverage them to extract actionable insights, improve customer interactions, and support data-driven decision-making.
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Interconnect Your CRM & Helpdesk Tools Seamlessly

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Business Benefits of using TeleCMI's Cloud Contact Center Software

Reduced Workload

Minimize inbound traffic by 60% through our call center automation software.

Improved Customer Satisfaction

Deliver delightful customer experience by solving queries and increasing FCR.

Stress-free Agent Monitoring

Allows contact center managers to check agent status and performance.

One-Click Deployment

No hardware setup required, implement your cloud contact center in minutes.

Cloud Contact Center
First Call Resolution
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Performance
Performance
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TeleCMI's Capabilities of Cloud based
Contact Center Solution

Mid to Large Enterprises

Built to support complex workflows and diverse teams.

Built for Every Team & Industry

Tailored to deliver personalized workflows across departments and industries.

10 to 500+ Agents

Scalable platform for growing and distributed agent teams.

From Support to Retention

Designed to power every customer-facing function - service, onboarding, success, and beyond.

500 - 10,000+ Calls/Day

Handles high call volumes with reliability and efficiency.

Seamless Multichannel

Deliver unified experiences across voice, chat, SMS, email, and social - within one platform.

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TeleCMI's Cloud Contact Center Software:
Smart Analytics and Real-Time Reporting

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CRM
Analytics
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Testimonials From Our Satisfied Customers

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“The best product and team”

The product is too good and it does what it promises. The team is very accessible and accommodative of all our requests. Great feature, good call quality.

  • Chethan K.

    CEO

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“TeleCMI best service and support. Best software”

Even they solve all queries during trial period also. and after buy, also they give quick and perfect support. Service working very very superb. In such cost you will not find such Internet Telephone Service.

  • Yash E.

    Software Developer

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“Best business phone system provider”

Their features are the best and their support team is very responsive at all the times.

  • Vijay Anand A.

    Senior Administrator

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“Excellent VoIP application”

Excellent VoIP Application. Life has become Easy.

  • Ashutosh P.

    Customer Relations Manager

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“My first tele calling software, should say best”

One of the best is their responsive customer support. Their team is dedicated to solving all support related queries and technical glitches. An excellent demo was given to me before I purchased this software for my company, with no doubts remaining to clear.

  • Karthik R.

    Director

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Ready to Modernize Your
Contact Center?

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Live Agent Metrics

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200+ Analytics Features

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150+ CRM Integrations

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SDKs & APIs

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Frequently Asked Questions In Contact Center Software

Cloud Contact Center For Your Business

A contact center software is a unified communication platform that helps businesses and their agents engage customers through various channels such as calls, social media, audio, video, chats, etc.

Businesses can utilize cloud contact center software for instant customer engagement and enhanced experience. It can be deployed quickly and is cost-effective, reliable, secure, and promotes a remote-friendly environment.

At TeleCMI, we have three different pricing plans. The basic plan with Rs. 1,259 user/month, the premium plan with Rs. 1,574 user/month, and the enterprise plan with Rs. 1,679 user/month.

TeleCMI offers the following features:

Skill-Based Routing

Agent Performance Analysis

Live Call Feeds

Call Barging

Call Whispering

Call Volume Analysis

Call Monitoring

Web APP

Call Queuing

Cloud contact center is said to be adopted by most leading industries to streamline their work operations and communication strategy. As the internet is already here, we can expect it to empower the future world of conversations with modernized features.