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Capabilities Of TeleCMI Virtual Contact Center Software

Omnichannel Communication

Interact with your customers via multiple channels - voice, text, and video meetings. Streamline and access all those conversations instantly for faster query resolution.

CRM Integration

Integrate TeleCMI into CRMs like Zoho, Salesforce, and Pipedrive or your own custom CRM and helpdesk tools. Empowers agents to offer quick and personalized support to customers.

Call Records & Transcription

Record all inbound and outbound calls automatically and view or listen to them using speech-to-text features. Helps contact center managers monitor agent and customer conversations.

Frictionless Call Management

Easily access TeleCMI’s auto attendant, IVR, Click2Call, call flow designer, business hours, voicemail, call transfer, barging, masking, and custom Caller ID features.

AI Call Distribution

Automatically attend and route incoming calls using multi-level IVR, sticky agent, ring teams, shift-based, and skill-based routing features.

Centralized Agent Management

Allows supervisors to monitor, add, modify, or delete agents and track all call analytics in one dashboard.

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Managing Call Center Is More Easier When You Choose TeleCMI Contact Center Software

Contact Center Software

Easily expand your call center workforce from 1 to 1000+ agents through our hassle-free user onboarding process right from the TeleCMI dashboard.

Our secure platform and VoIP technology ensure all your calls and conversations are fully encrypted using cutting-edge technologies and modern cloud infrastructure.

Monitor key performance indicators like the number of calls attended, missed, active calls, and including call history using accurate call analytics reports.

Get a local presence and sound professional by getting toll-free or virtual phone numbers for 57+ countries. Easily add and assign numbers to agents when required within the dashboard.

Allows your agents to connect with customers by working from anywhere: on-site, home office, or field using an app. This enables hybrid and remote working.
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Interconnect Your CRM & Helpdesk Tools Seamlessly

Benefits Of Our Cloud Contact Center For Your Business

Reduced Workload

Minimize inbound traffic by 60% through our call center automation software.

Improved Customer Satisfaction

Deliver delightful customer experience by solving queries and increasing FCR.

Stress-free Agent Monitoring

Allows contact center managers to check agent status and performance.

One-Click Deployment

No hardware setup required, implement your cloud contact center in minutes.

Cloud Contact Center
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Testimonials From Our Satisfied Customers

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Try TeleCMI stress-free without any upfront cost. Use TeleCMI with a free trial now.

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Frequently Asked Questions In Contact Center Software

Cloud Contact Center For Your Business

Yes, you can integrate CRM and business tools into the TeleCMI contact center software.

Yes, clients can get their money back if they cancel our services and it should meet our refund and cancellation policy.

Yes, we provide desktop and mobile apps. Users can access our contact center software via mobile, desktop, and web apps.

You can use our in-built texting feature to send and receive SMS messages for domestic virtual numbers (within India) and our global SMS services can be used for running SMS campaigns outside India.

Yes, we offer voice API to our partners to enjoy all the call center features of the TeleCMI virtual phone system