Warm call transfer
Transferring customer calls from one user to another user in cloud telephony can be done by entering the user extension to connect with particular user.
Advantages of call transfer
Call transfer between the registered users will be useful in any business scenario to resolve the customer query instantly. Call transfer also allows to add the customer in the same call by entering the customer add-in call transfer code.
Call transfer adds the following advantages:
- Transfer call to registered user
- Put customer call in hold
- Revert back to customer call
- Add customer in same call
Transferring live call
A live customer call in cloud telephony can be transferred between users by dialling the transfer code followed by the user extension which puts the customer in hold and allows the user to connect with the another user from the same team.
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