Case Study ยป How TeleCMI Helped Porter To Simplify Their Outbound Communications

How TeleCMI Helped Porter To Simplify Their Outbound Communications


About Porter

  • Porter is an online logistics company and India's leading truck booking app with 30,000 partner drivers in 16+ cities and more than 7 million happy customers. Their platform allows individuals and businesses to book trucks and bikes online for seamless transportation of their goods.

Client Requirements

  • Porter Logistics wanted to reach out to individuals who have shown interest in joining as a driving partner and assist them with the document submission and other formalities using an efficient outbound calling system.

Business Challenges

  • The Porter's support teams were facing difficulties with outbound calling and other backend tasks. Also, they wanted to monitor and improve the skills of their customer care representatives to ensure delightful customer experiences. As a result, they began searching for a partner who could scale up their outbound communication needs and this brought them to us.
TeleCMI's Solution To Overcome Their Outbound Communication Challenges!
  • We offered a client virtual outbound calling system packed with advanced features which helped Porter to eliminate all their outbound communication challenges. With our outbound phone system, every customer care representative is provided with a unique user ID to login into their dashboard to make outbound calls while working from anywhere. Every call made by the representatives is recorded, and supervisors can listen to the ongoing call to train the new employees without disturbing the customer experience.
The Result
  • The solution that TeleCMI offered certainly helped the Porter overcome the challenges they faced earlier. The Porter experienced -
  • Improved work efficiency and agent productivity that resulted in a positive return on investment and a better customer experience.
  • The reduction of customer service costs which resulted in significant cost savings.
An Overview Of Us
  • TeleCMI is an ISO 9001:2013 certified cloud telephony provider and a member of NASSCOM. Our unified cloud communication platform with advanced features offers more benefits to users, including improved call handling, enhanced customer service, and greater insights into call behavior.
  • Feel free to contact us and share your communication challenges. We'll be happy to provide you a free quote and trial for our services and products.

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