Case Study » Hyundai Mobis uses TeleCMI for stress-free customer service

Hyundai Mobis uses TeleCMI for stress-free customer service

Introduction

Hyundai Mobis, a global auto parts vendor that focuses on making driving safer and easier, was facing issues managing customer calls.
They needed a comprehensive call management system with advanced features like call recording, call analytics, and smart call routing to analyze and keep track of all incoming call data when customers call the toll-free number that they already have.
They were looking for a product that was reliable, scalable, and flexible, and they found TeleCMI as their call management system that met their business expectations.

Hyundai Mobis was facing challenges in managing customer calls effectively. With a toll-free number that they already had, it was becoming challenging to track and analyze all the incoming call data.
The support team was not able to analyze the call data to identify areas of improvement, leading to dissatisfied customers.

Hyundai Mobis decided to switch to TeleCMI's cloud telephony system to address their call management and customer service issues.
TeleCMI's intelligent call distribution ensured that no call went unanswered, and all incoming calls were recorded and analyzed, demonstrating the support team's performance and assisting them in making improvements where necessary.

After implementing TeleCMI's cloud telephony solution, Hyundai Mobis witnessed significant improvements in its call management process.
TeleCMI's solution ensured that all incoming calls were recorded, and the support team was able to analyze the call data to identify areas of improvement.
With TeleCMI's advanced features, the support team was able to handle customer queries more efficiently, leading to more satisfied customers.
TeleCMI's cloud telephony solution provided Hyundai Mobis with a range of features, including:

All incoming calls were recorded and analyzed, providing valuable insights into customer behavior and enabling the support team to identify areas of improvement.

TeleCMI's intelligent call distribution ensured that all calls were answered promptly and directed to the appropriate department or support team member, improving customer satisfaction levels.

Hyundai Mobis's commitment to improving their customer service experience has led them to implement TeleCMI's cloud telephony solution.
Since the implementation, the service has helped the support team to identify areas for improvement, leading to a more efficient and effective customer service experience.
TeleCMI's cloud telephony solution has proven to be an invaluable tool for Hyundai Mobis, and they continue to use the service to date, indicating their satisfaction with the product.
If you're looking for a way to streamline your customer service operations and improve your business's overall performance, TeleCMI's cloud telephony solution may be the answer you're looking for.
Our team of experts is dedicated to providing the best solution for your business, with customized options tailored to meet your specific needs. Our free trial is an excellent way to test our cloud telephony solution's effectiveness before making a commitment, ensuring that you're making the right choice for your business.
Don't let your business fall behind in today's competitive market. Improve your customer service experience and streamline your operations with TeleCMI's cloud telephony solution. Contact us today to learn more about how we can help take your business to the next level.