Concurrent Calls

Concurrent calls is the total number of customer calls that your users are allowed to receive concurrently at the same time. Concurrent calls range from a minimum of 4 calls at the same time to any maximum number of calls.

Concurrent Calls
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Managing Concurrent Calls

At the time of product delivery you are allowed to select the required number of concurrent calls for users to receive at a time. These concurrent calls will be managed based on the user creation, if you are allowed to create 4 users you have been selected 4 concurrent calls plan.

Ongoing Calls
User Call Status

Advantages Of Concurrent Calls

Any business calls which are missed will leads to loss of a business or customer. By enabling concurrent calls in a higher mode, will never allows your user to miss a single business call. All the customer calls will get answered instantly and you will maintain good customer call response which increases your productivity.

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