Name: RSoft CRM Telephony Integration
Brand: TeleCMI
Rating: 4.9 (270 reviews)

Question 1

What is the TeleCMI and Rsoft integration?

Accepted Answer

It’s a two-way sync between TeleCMI’s cloud telephony system and RSoft CRM, enabling auto call logging, lead capture, call recordings, IVR routing, and in-CRM communication, all in one place.

Question 2

Can I make calls directly from Rsoft?

Accepted Answer

Yes. With the integration enabled, you can initiate outbound calls from within RSoft using click-to-call; no switching tabs or devices.

Question 3

Is real-time notification available for incoming calls?

Accepted Answer

Yes. Agents receive real-time call alerts inside RSoft with caller details, lead info, and context for faster response.

Question 4

How do I integrate TeleCMI with Rsoft?

Accepted Answer

Go to TeleCMI, navigate to Settings then Integrations, select RSoft, authorize access, configure your sync settings, and map fields. The full setup takes under 10 minutes.

Question 5

Can I use IVR with Rsoft CRM?

Accepted Answer

Absolutely. TeleCMI’s IVR routing connects directly with RSoft workflows, ensuring every call reaches the right agent or department automatically.

Question 6

Can I track agent performance with this integration?

Accepted Answer

Yes, you can track call activity, duration, response time, missed calls, and recordings are all synced into RSoft, giving you full visibility into agent efficiency and outcomes.

Smart Calling
Meets Intelligent
CRM

Integrate with 170+ CRMs &
Business Tools

Start syncing RSoft and TeleCMI to
automate workflows and close deals faster

Smart Calling Meets Intelligent CRM

Integrate with 170+ CRMs & Business Tools

Start syncing RSoft and TeleCMI to automate workflows and close deals faster

Smart Calling
Meets Intelligent
CRM

Integrate with 170+ CRMs &
Business Tools

Start syncing RSoft and TeleCMI to
automate workflows and close deals faster