Interactive voice response (IVR)

Adding IVR - Interactive voice response in a business number allows your customers to reach to their desired department through IVR voice that solve their queries instantly.

Cloud IVR
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IVR for business

Greet your customers with a professional IVR menu that allows them to reach the proper destination using a call routing technique. IVR resolves customer queries by reaching your users through call using the call distribution or by auto-attending by responding through a voice message.

Setting up IVR can be done by configuring below options:

  • IVR Name
  • Greeting Music
  • Invalid-key music
  • Timeout music
  • Configuring DTMF options
Multi Level IVR
Setting Up IVR

Setting up IVR

Upload required audios for configuring the IVR. Enter the name of the IVR, Select the audio for greeting, select the audio for time out music, select the audio for invalid-key music and configure DTMF options by selecting the number in the left-side and configure the call management in the right side.

Configuring IVR setup in TeleCMI's cloud telephony will take simple steps by spending less amount of time.

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