Why omnichannel is the future?

Omnichannel is the future because it allows businesses to seamlessly integrate all their sales and support channels and provide customers with a consistent experience across all touchpoints. This creates a more personalized customer experience.

What is an omnichannel contact center?

An omnichannel contact center is a customer service system that enables businesses to interact with their customers through various channels such as phone, email, chat, social media, and messaging apps.

AI-enabled Omnichannel Contact Center Software

Instant virtual Setup, Work From Anywhere, Easy Agent Management

Offer omnichannel customer experience via streamlined voice, SMS, and WhatsApp communications. Automate outbound sales and customer support using intelligent IVR and Auto dialer.

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Benefits Of TeleCMI Omnichannel Contact Center Solutions

Cloud-based Implementation

Stress-free deployment helps small businesses and enterprises launch an omnichannel contact center virtually without using expensive hardware.

Remote-ready

Connect with your remote teams and field agents anytime with our app-based communication powered by webRTC and VoIP technology.

Easier Scaling

Upgrade your call center resources as your business grows. Quickly add or remove agents and phone numbers right from the dashboard.

100% Data Security

ISO-certified infrastructure with advanced firewalls keeps your conversations and call center data very secure at all times.

Higher Customer Satisfaction

With decreased call wait times, missed calls, and call abandonment rates, customers feel more satisfied.

Minimize Inbound Traffic

Automated AI-enabled IVR handles incoming calls with human-like conversations and minimizes agents' workload.

Features Of TeleCMI Omnichannel Contact Center Software

120+ Call center features included to make your work easier

Turn your business tools into a fully-equipped telephone system by interconnecting TeleCMI's omnichannel call center software and your CRMs.

Record unlimited incoming and outgoing calls and transcribe them to review phone conversations in audio and textual formats.

Allows call center managers to track the performance and activities of agents in a single dashboard that saves time and improves productivity.

Manage calls with our 60+ smart features like call transfer, forward, conferencing, barging, whispering, masking, voicemail, custom caller ID, and click2call features.

Auto attend incoming calls using virtual agents, voice scripts, and route calls using skill-based, shift-based, business hours, ring teams, and sticky agent features.

Why Choose TeleCMI's Omnichannel Contact Center Software

99.99% Great Uptime

Industry's best uptime makes your contact center available 24/7 for your customers and business communications.

Unlimited calling

Save huge with our unlimited calling plans to the US, UK, India, Australia, Singapore, and more countries.

No Infrastructure Cost

Stay away from the stressful process of on-premise PBX and hardware installation by moving to a cloud-based contact center.

Truly Unlimited Users

No per user based pricing, with TeleCMI, you can add any number of agents and eliminate extra costs.

Testimonials From Our Satisfied Customers

“The best product and team”

The product is too good and it does what it promises. The team is very accessible and accommodative of all our requests. Great feature, good call quality.

Chethan K.

CEO

“TeleCMI best service and support. Best software”

Even they solve all queries during trial period also. and after buy, also they give quick and perfect support. Service working very very superb. In such cost you will not find such Internet Telephone Service.

Yash E.

Software Developer

“Best business phone system provider”

Their features are the best and their support team is very responsive at all the times.

Vijay Anand A.

Senior Administrator

“Excellent VoIP application”

Excellent VoIP Application. Life has become Easy.

Ashutosh P.

Customer Relations Manager

“My first tele calling software, should say best”

One of the best is their responsive customer support. Their team is dedicated to solving all support related queries and technical glitches. An excellent demo was given to me before I purchased this software for my company, with no doubts remaining to clear.

Karthik R.

Director

Frequently Asked Questions In Omnichannel Contact Center

Yes, our platform supports CRM integrations. You can connect it with a few clicks on our dashboard settings.

Yes, we also provide click-to-call API for our business partners, you can read the API documentation on our website.

Yes, you can send and receive messages to contacts with our inbuilt SMS feature.

Yes, users can access our platform through our mobile, desktop, and web apps, and connect with IP and desk phones.

For refund and subscription cancellations, you can contact our support team and a refund will be issued based on the service cancellation guidelines.

AI-enabled Omnichannel Contact Center Software

Instant virtual Setup, Work From Anywhere, Easy Agent Management

Preferred By 1500+ Innovative Businesses