Features of TeleCMI Cloud Based IVR System
Comprehensive IVR solutions for small business and enterprise brands
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Auto AttendantAnswer incoming business calls automatically with AI-enabled inbound IVR without the need for live human agents. Greet customers with customizable welcome messages including on-hold music.
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Outbound IVRReach thousands of prospects through automated outbound IVR voice bots and custom caller ID which calls and sends messages to the targeted contacts automatically.
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Automatic Call RoutingRedirect inbound calls to the right departments and agents using multiple routing methods such as skill, shift, and predictive-based routing or sticky agent and ring teams.
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Call recording & TranscriptionRecord all incoming and outgoing calls with our free call recorder. Easily view all stored records in audio and textual formats in the user dashboard.
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Call Flow DesignerSet custom incoming call flow for different numbers using TeleCMI’s visual call flow design tool. With multiple attributes like voicemail, IVR, Team, Greeting SMS, Hangup, Office Hours, and Play audio.
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Virtual IVR NumberRegister virtual business number for 57+ countries in TeleCMI’s IVR system and route all professional calls by integrating the number into your IVR menu.
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CRM IntegrationIntegrate our IVR system into popular CRM software like Zoho, Pipedrive, and Salesforce or your own CRM platform. Manage calls within your CRM using Click2Call, auto call logging, and call pop up features.
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SMS SupportUse our inbuilt SMS feature to send and receive messages with customers and callers. Users can also upload SMS templates to save time on typing messages manually every time.
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Sticky AgentAllow your customers to connect with the same agent they had a conversation with previously. This enhances customer experience by eliminating the need to repeat the queries again.
Benefits of Choosing TeleCMI IVR System
Reasons why we are the best IVR service provider in India
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Make endless domestic and global calls to India, US, UK, Australia, Singapore, and other countries. Save more on your business communication costs with our truly unlimited calling plan.
Unlimited Calling
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Unlike other IVR solution providers, TeleCMI never charges customers for adding a new user. You can onboard any number of agents to your IVR system without worrying about scaling.
Unlimited Users
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Enjoy uninterrupted voice calls around the clock and avoid frequent call drops with our excellent 99.99% uptime. Thanks to our 5+ globally distributed proactive data centers and cutting-edge IVR technology.
Great Uptime
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Increase your business savings and minimize call center expenses with our reduced pricing plans for startups and yearly commitment.
Special Discounts
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Track all incoming and outgoing call analytics like the number of calls answered, missed, ongoing, and waiting in the queue in the user dashboard seamlessly.
Live Call Analytics
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Call center managers can manage and monitor agents’ activities easily in the admin panel. Businesses can access the dashboard through our mobile, desktop, and web apps.
Agent Management Dashboard
Interconnect With Your Tools, CRM & Helpdesk
Intercom
Salesforce
Zendesk
HubSpot
Microsoft Dynamics
Shopify
Gorgias
ZOHO
Help Scout
Zapier
Freshdesk
HappyFok
Frequently Asked Questions
After signing in to our IVR dashboard, you can search and register a business/IVR number for your desired country with simple clicks.
Yes, all users can try our platform with the free trial, and to witness how our IVR software works, you can contact our sales team to schedule a product demo.
You can log in to our IVR platform using mobile, desktop, or web applications.
Yes, companies can easily interconnect our IVR system to all leading CRM and helpdesk tools in the market.
Yes, resellers and businesses who are looking for the best IVR software in India can access the TeleCMI IVR platform through our API and webhooks.
Yes, with our smart outbound IVR, you can perform voice broadcasting and call blasting to the large number of customers automatically.
You can use our virtual IVR software for automating outbound sales, customer service, toll-free numbers, voice broadcasts, handling business calls, and managing other customer communications.