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Smart IVR Solutions For Automating Sales & Customer Service

TeleCMI’s IVR services assist your customers to select the desired departments from the IVR Menu and routes calls intelligently to the available agent based on time and skills.

Auto Dialer

Upload bulk leads to our automatic calling software and call them all in one single click without manual dialing. Our Hosted IVR supports progressive, predictive, and voice broadcast dialing.

CRM/CTI Integration

Handle inbound and outbound calls within your business CRM by connecting TeleCMI’s hosted IVR system. Maximize agent performance with click2call, auto call logging, and call pop-up features.

Outbound IVR

Use our outbound IVR solutions to automate customer service through voice bots and scripts. Send confirmation, appointment booking, and reminders automatically to the target audience.

AI-based Call Routing

Redirect incoming calls to the right agent and department using a predefined shift-based, skill-based, sticky agent, and ring team routing options.

Essential Call Management Features Included

Setup customized IVR system for your business in TeleCMI Dashboard with few easy steps. TeleCMI’s modern IVR services allow you to design your own IVR call flow that improves productivity and customer Experience. Configure Invalid music, time out music and select right team with right agents based on IVR Menu.

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Call Monitoring

Monitor and listen active user calls to improve agent performance and resolve customer queries instantly.

Call Whispering

Speak to users privately while they are on the live call without disturbing the customer conversation.

Call Barging

Allows team members to join the existing call and give customers appropriate support boosting customer satisfaction and experience.

Live Call Feeds

Check the reports of all incoming, outgoing, ongoing, and missed calls in the user dashboard.

Access our 60+ Call Center Features

Agent productivity Features

Maximize agent productivity with performance monitoring features by getting vilisibility to calls missed, calls answered, login and logout hours and more.

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Tags & Notes

Write down comments for specific customer call or group calls by tags for future reference.

Performance Metrics

Monitor daily and monthly KPIs of agents by tracking core call analytics.

Missed Call Solutions

Get back to the missed customer calls through phone numbers in the call back list.

Agent Status

Displays the current status of the agent such as online, offline, break, and dialer mode.

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Advantages of Our Hosted IVR System

Select and buy a Local or International phone number for outbound sales call center in few easy steps. The selected number will be Registered as an outbound number for your business sales calling activities.

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Unlimited Calling

No limit on how many calls you make each month with our unlimited calling plan to domestic and international countries.

Unlimited Users

Want to onboard more agents? add instantly without restrictions on user limit unlike other IVR providers.

Virtual Numbers

Get a virtual business numbers for 57+ countries to serve abroad clients and customers.

99.99% Uptime

With our ISO-certified infrastructure and 5+ global data centers, brands can witness uninterrupted communication all time.

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Never Miss A Business Call

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