IVR Service | Telecmi

Smartest IVR System

IVR solutions for a business make your customers to select the Desired Departments from IVR Menu. IVR system Routes customer calls Intelligently to the available agent based on Time and Skills. Manage your customers with Single and Multi-level IVR based on your business requirement and work flow.

Auto Dialer

Auto Dialer is another way of making outbound calls to set of customers automatically. The Outbound calls are equally split to each user by based on their activity.

Predictive Dialer

Predictive Dialer tends to connect customer first and then call gets routed to agents, a Time-Saving Dialer model which reduces the waiting time of the agent.

Outbound IVR

Give an option for your customers to opting for a service or an Acknowledgement or Delivery confirmation using Outbound IVR through a customized voice message.

Click2Call

Start initiating business calls by dialing the customer phone number on the Click2Call dialpad.

Configure IVR For Business

Setup customized IVR system for your business in TeleCMI Dashboard with few easy steps. TeleCMI offers smart IVR services where you can design your own IVR call flow that improves Productivity and customer Experience. Configure Invalid music, time out music and select right team with right agents based on IVR Menu.

Call Monitoring

Monitor and Listen active user calls to improve user performance and to resolve customer queries instantly.

Call Whispering

Speak to users secretly while they are on the Active call without disturbing the customer conversation.

Call Barging

Supervisors can Coach Agents in live customer call to improve Quality and Productivity.

Live Call Feeds

Check the live status of the ongoing calls in your Live Call Feed section in Dashboard to improve productivity.

Advantages Of IVR

Pre-Recorded IVR Message
Configure auto answering IVR for customers with Pre-Recorded voice message.
Automated Customer Support
Respond customer queries 24/7 Automatically through IVR system instantly
Route Calls To The Right Agent
Route customer calls to right agent based on their available Time and Skills.
Handle A High Volume Of Calls
IVR system allows to handle multiple business calls concurrently in High Volume.
Increase Professionalism
VR solution for a business improves customer engagement and gives a Professional look.
Reduce Operational Cost
IVR solution in cloud Reduces the Cost involved in hardware and wired devices.

Activate Phone System Instantly.

Select and buy a Local or International phone number for outbound sales call center in few easy steps. The selected number will be Registered as an outbound number for your business sales calling activities.

Virtual Call Center

Virtual Call Center in cloud provides all the Essential and Advanced features that are required to manage a call center for any business.

Local & Toll Free Number

Select and Activate local or toll-free number for your business in more than 70+ Countries and connect with your customers.

Cloud Telephony

Cloud Telephony allows you to receive calls from Anywhere without worrying about office setup by this feature all your customer calls will get Responded nstantly.

Indian Number

Get an Indian business number with TeleCMI instantly for your business and assign call flow with a Customized IVR, forward business calls to Indian Numbers.

Agent Productivity

Call Analytics of TeleCMI will notify sales architects of agents productivity, calls they have Missed, calls they have Answered, their login and Logout hours per day, top performer of the day and more to conclude the Sales Conversions Rate.

Call Notes

Write down the feedback or comment for the particular customer call and use it for Future Reference.

Call Back

Get back to a missed customer call instantly through phone numbers in the Call Back list.

Agent Status

Displays the current Status of an agent like Online, Offline, Break and Dialer mode.

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Business Solutions With IVR