Smart IVR Solutions For Automating Sales & Customer Service
TeleCMI’s IVR services assist your customers to select the desired departments from the IVR Menu and routes calls intelligently to the available agent based on time and skills.
Upload bulk leads to our automatic calling software and call them all in one single click without manual dialing. Our Hosted IVR supports progressive, predictive, and voice broadcast dialing.
Handle inbound and outbound calls within your business CRM by connecting TeleCMI’s hosted IVR system. Maximize agent performance with click2call, auto call logging, and call pop-up features.
Use our outbound IVR solutions to automate customer service through voice bots and scripts. Send confirmation, appointment booking, and reminders automatically to the target audience.
Essential Call Management Features Included
Setup customized IVR system for your business in TeleCMI Dashboard with few easy steps. TeleCMI’s modern IVR services allow you to design your own IVR call flow that improves the productivity and customer Experience. Configure Invalid music, time out music and select right team with the right agents based on IVR Menu.GET STARTED FREE
Monitor and listen to active user calls to improve agent performance and resolve customer queries instantly.
Speak to users privately while they are on the live call without disturbing the customer conversation.
Allow team members to join the existing call and give customers appropriate support boosting customer satisfaction and experience.
Access our 60+ Call Center Features
Welcome MessagesGreet customers when they call your business number with custom voice scripts and on-hold music.
Caller ID/Number MaskingGet a custom caller ID for your business number for increasing call connection rates and customer trust.
SMS SolutionsOur hosted IVR is SMS-enabled which means you can send and receive postcall SMS for surveys, feedback, and more.
Unlimited Call RecordingRecord and transcribe business calls in real-time and access them easily in our dashboard menu.
VoicemailAllow callers from other end share queries in voice messages when agents are unavailable. Access stored voicemails later to arrange callbacks.
Agent Management DashboardManage and monitor team members in the centralized dashboard for admins and managers.
Agent productivity Features
Maximize agent productivity with performance monitoring features by getting vilisibility to calls missed, calls answered, login and logout hours and more.GET STARTED FREE
Tags & Notes
Write down comments for specific customer call or group calls by tags for future reference.
Missed Call Solutions
Get back to the missed customer calls through phone numbers in the call back list.
No limit on how many calls you make each month with our unlimited calling plan to domestic and international countries.
Want to onboard more agents? add instantly without restrictions on user limit unlike other IVR providers.
Get virtual business numbers for 57+ countries to serve abroad clients and customers.
Get Your Virtual Business Phone System
Never Miss A Business Call