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Route Calls To Right Team

Route customer calls based on the selected IVR option. Assign agents in teams based on their skills to handle customer queries. IVR option automatically route the customer to a particular team to provide a premium support system for customers.

High-Performing Sales Teams

Get the complete call analysis of all outbound calls that are made by agents. Outbound phone system enables sales architects to view the live outbound call feeds in dashboard. Agents can place note for each and every outbound sales call.

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Sales Agent Coaching

Call whispering an important call management feature that enables supervisors to train their agents. When an agent needs help to answer customer queries, the supervisors can enter into live customer call conversation and coach the agents to rectify the customer query.

Supervisors use a live call monitoring feed which helps them to take customer and agent call. Call recordings of these conversations will be available in the call history for future reference.

Save time and eliminate data entry using CRM

Integrating business phone system in CRM, work tools & helpdesk improves agents performance and saves more time. The agent initiates an outbound sales call from CRM and manage to input the call status, call remainders etc instantly.

  • Ease to initiate the call from work tool.
  • Manage call inputs instantly from CRM.
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Activate Phone System Instantly.

Select and buy a local or international phone number for outbound sales call center in few easy steps. The selected number will be registered as an outbound number for your business sales calling activities.

Agent Productivity

Call analytics of TeleCMI will notify sales architects of agents productivity, calls they have missed, calls they have answered, their login and logout hours per day, top performer of the day and more to conclude the sales conversions rate.

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Get Your Virtual Business Phone System

Never Miss A Business Call