Route Calls To Right Team
Route customer calls based on the selected IVR option. Assign agents in teams based on their skills to handle customer queries. IVR option automatically route the customer to a particular team to provide a premium support system for customers.
Forward incoming customer calls to multiple user's numbers to make available your team ready to receive customer calls anytime.
Skill Based Routing
Assign users to team based on their skills for receiving customer calls, Makes customers to solve their queries instantly.
High-Performing Sales Teams
Get the complete call analysis of all outbound calls that are made by agents. Outbound phone system enables sales architects to view the live outbound call feeds in dashboard. Agents can place note for each and every outbound sales call.
Auto Dialer is another way of making outbound calls to set of customers automatically. The outbound calls are equally split to each user by based on their activity.
Predictive dialer tends to connect customer first and then call gets routed to agents, a time-saving dialer model which reduces the waiting time of the agent.
Give an option for your customers to opting for a service or an acknowledgement or delivery confirmation using outbound IVR through a customized voice message.
Sales Agent Coaching
Call whispering an important call management feature that enables supervisors to train their agents. When an agent needs help to answer customer queries, the supervisors can enter into live customer call conversation and coach the agents to rectify the customer query.
Supervisors use a live call monitoring feed which helps them to take customer and agent call. Call recordings of these conversations will be available in the call history for future reference.
Monitor and listen active user calls to improve user performance and to resolve customer queries instantly.
Speak to users secretly while they are on the active call without disturbing the customer conversation.
Supervisors can coach agents in live customer call to improve quality and productivity.
Save Time And Eliminate Data Entry Using CRM
Integrating business phone system in CRM, work tools & helpdesk improves agents performance and saves more time. The agent initiates an outbound sales call from CRM and manage to input the call status, call remainders etc instantly.
- Ease to initiate the call from work tool.
- Manage call inputs instantly from CRM.
Outgoing Call POPUP
Agents will get a popup notification for outbound calls in CRM which allows agents to manage customer details for quick sales turn around conversion.
Outgoing Call Logging
Call logs of outgoing calls can be tracked in the history section of CRM which provides an option to pull call logs as reports with multiple filter options.
Record customer calls to improve user and customer conversations for better customer experience.
Activate Phone System Instantly.
Select and buy a local or international phone number for outbound sales call center in few easy steps. The selected number will be registered as an outbound number for your business sales calling activities.
Virtual Call Center
Virtual call center in cloud provides all the essential and advanced features that are required to manage a call center for any business.
Local & Toll Free Number
Select and activate local or toll-free number for your business in more than 70+ countries and connect with your customers.
Cloud telephony allows you to receive calls from anywhere without worrying about office setup by this feature all your customer calls will get responded instantly.
Call analytics of TeleCMI will notify sales architects of agents productivity, calls they have missed, calls they have answered, their login and logout hours per day, top performer of the day and more to conclude the sales conversions rate.
Write down the feedback or comment for the particular customer call and use it for future reference.
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Never Miss A Business Call