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Benefits Of Hosted PBX
Hosted PBX has ability to offer on-demand access to Virtual numbers and toll-free numbers. Quick setup with minimal maintenance. Hosted PBX allows executives to connect from anywhere or work from home with the help of an internet connection. Additional features can be added anytime easily.
Auto Dialer
Auto Dialer is another way of making outbound calls to set of customers automatically. The outbound calls are equally split to each user by based on their activity.
Predictive Dialer
Predictive dialer tends to connect customer first and then call gets routed to agents, a time-saving dialer model which reduces the waiting time of the agent.
Outbound IVR
Give an option for your customers to opting for a service or an acknowledgement or delivery confirmation using outbound IVR through a customized voice message.
Click2call
Start initiating business calls by dialing the customer phone number on the click2call dialpad.
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Scalable & Reliable Hosted PBX
TeleCMI provides a high performance scalable Hosted PBX Platform for business ranging from startups to enterprises. Increase in business demands allows to add additional communication trunks or extensions to manage the call flow which can be achieved instantly through Hosted PBX vitual phone system.
TeleCMI Offers Hosted PBX phone system with best enterprises ready security practices. Hosted PBX phone system is highly reliable which identifies the network failovers and gives a quick turn around to avoid downtime.
Call Monitoring
Monitor and listen active user calls to improve user performance and to resolve customer queries instantly.
Call Whispering
Speak to users secretly while they are on the active call without disturbing the customer conversation.
Call Barging
Supervisors can coach agents in live customer call to improve quality and productivity.
Live Call Feeds
Check the live status of the ongoing calls in your live call feed section in dashboard to improve productivity.
Interconnect With Your Tools, CRM & Helpdesk
Intercom
Salesforce
Zendesk
HubSpot
Microsoft Dynamics
Shopify
Gorgias
ZOHO
Help Scout
Zapier
Freshdesk
HappyFok
Cost-Effective Hosted PBX
Hosted PBX phone system is an affordable and cost-effective cloud business phone which can be setup with zero investment for wired and hardware equipment. Through Hosted PBX business phone a firm can make their executives to work form home or from anywhere with increase in productivity. Incorporate Hosted PBX for your business today with no maintenance charges.
Outgoing Call POPUP
Agents will get a popup notification for outbound calls in CRM which allows agents to manage customer details for quick sales turn around conversion.
Outgoing Call Logging
Call logs of outgoing calls can be tracked in the history section of CRM which provides an option to pull call logs as reports with multiple filter options.
Call Recording
Record customer calls to improve user and customer conversations for better customer experience.
Desktop notification
Get instant updates as notifications in the dashboard for each and every new report.
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Hosted PBX vs Traditional PBX
Hosted PBX business phone system is an easy to use cloud phone solution for business communication. Hosted PBX phone system replaces the existing traditional PBX hardware and wired setup with business phone in cloud. Hosted PBX does not require a special team to manage the platform. Hosted PBX is a modern day cost saving communication phone system with innovative features.
Virtual Call Center
Virtual call center in cloud provides all the essential and advanced features that are required to manage a call center for any business.
Local & Toll Free Number
Select and activate local or toll-free number for your business in more than 70+ countries and connect with your customers.
Cloud Telephony
Cloud telephony allows you to receive calls from anywhere without worrying about office setup by this feature all your customer calls will get responded instantly.
Multiple Call Flow
A business can have a multiple call flow for different virtual numbers in a single business phone account and track call details based on virtual numbers.
Activate Phone System Instantly
Select and buy a local or international phone number for outbound sales call center in few easy steps. The selected number will be registered as an outbound number for your business sales calling activities.
Tags
Group call reports based on tags to view it as an total desires report.
Call Notes
Write down the feedback or comment for the particular customer call and use it for future reference.
Call Back
Get back to a missed customer call instantly through phone numbers in the call back list.
Agent Status
Displays the current status of an agent like online, offline, break and dialer mode.
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