Smartest IVR System
IVR solutions for a business make your customers to select the Desired Departments from IVR Menu. IVR system Routes customer calls Intelligently to the available agent based on Time and Skills. Manage your customers with Single and Multi-level IVR based on your business requirement and work flow.
Auto Dialer is another way of making outbound calls to set of customers automatically. The Outbound calls are equally split to each user by based on their activity.
Predictive Dialer tends to connect customer first and then call gets routed to agents, a Time-Saving Dialer model which reduces the waiting time of the agent.
Give an option for your customers to opting for a service or an Acknowledgement or Delivery confirmation using Outbound IVR through a customized voice message.
Configure IVR For Business
Setup customized IVR system for your business in TeleCMI Dashboard with few easy steps. TeleCMI offers smart IVR services where you can design your own IVR call flow that improves Productivity and customer Experience. Configure Invalid music, time out music and select right team with right agents based on IVR Menu.
Monitor and Listen active user calls to improve user performance and to resolve customer queries instantly.
Speak to users secretly while they are on the Active call without disturbing the customer conversation.
Supervisors can Coach Agents in live customer call to improve Quality and Productivity.
Interconnect With Your Tools, CRM & Helpdesk
Save Time And Eliminate Data Entry Using CRM
Integrating business phone system in CRM, work tools & helpdesk improves agents Performance and Saves more time. The agent initiates an outbound sales call from CRM and manage to input the Call Status, Call Remainders etc instantly.
- Ease to initiate the call from work tool.
- Manage call inputs instantly from CRM.
Outgoing Call POPUP
Agents will get a popup notification for Outbound Calls in CRM which allows agents to manage customer details for quick sales turn around conversion.
Outgoing Call Logging
Call Logs of Outgoing calls can be tracked in the history section of CRM which provides an option to pull call logs as reports with multiple Filter Options.
Record customer calls to improve User and Customer conversations for better customer experience.
Activate Phone System Instantly
Select and buy a Local or International phone number for outbound sales call center in few easy steps. The selected number will be Registered as an outbound number for your business sales calling activities.
Virtual Call Center
Virtual Call Center in cloud provides all the Essential and Advanced features that are required to manage a call center for any business.
Local & Toll Free Number
Select and Activate local or toll-free number for your business in more than 70+ Countries and connect with your customers.
Cloud Telephony allows you to receive calls from Anywhere without worrying about office setup by this feature all your customer calls will get Responded nstantly.
Call Analytics of TeleCMI will notify sales architects of agents productivity, calls they have Missed, calls they have Answered, their login and Logout hours per day, top performer of the day and more to conclude the Sales Conversions Rate.
Write down the feedback or comment for the particular customer call and use it for Future Reference.
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