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COMPANIES RELIANCE ON TELECMI
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Native Business Number

Make your customers feel reliable through local presence by allocating a fixed, mobile or toll-free phone numbers for business. Choose a business number for familiar business regions of 'Singapore' from millions of available local numbers connected with trusted local carriers.

Auto Dialer

Auto Dialer is another way of making outbound calls to set of customers automatically. The outbound calls are equally split to each user by based on their activity.

Predictive Dialer

Predictive dialer tends to connect customer first and then call gets routed to agents, a time-saving dialer model which reduces the waiting time of the agent.

Outbound IVR

Give an option for your customers to opting for a service or an acknowledgement or delivery confirmation using outbound IVR through a customized voice message.

Click2call

Start initiating business calls by dialing the customer phone number on the click2call dialpad.

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Modern Day Business Phone System

Reach your customers anywhere in 'Singapore' by connecting through TeleCMI business phone. Setting up and Configuring business phone system with Local business number will take less than 3 minutes and eliminates other hardware and wired devices.

A Productive business phone system that enables inbound and outbound calling through TeleCMI which is flexible to perform call transfer, call conferencing, extension dialing, call queuing and more with advanced call monitoring features.

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Call Monitoring

Monitor and listen active user calls to improve user performance and to resolve customer queries instantly.

Call Whispering

Speak to users secretly while they are on the active call without disturbing the customer conversation.

Call Barging

Supervisors can coach agents in live customer call to improve quality and productivity.

Live Call Feeds

Check the live status of the ongoing calls in your live call feed section in dashboard to improve productivity.

Interconnect With Your Tools, CRM & Helpdesk

Intercom Intercom
Salesforce Salesforce
Zendesk Zendesk
HubSpot HubSpot
Microsoft Dynamics Microsoft Dynamics
Shopify Shopify
Gorgias Gorgias
Zogo ZOHO
Help Scout Help Scout
Zapier Zapier
Freshdesk Freshdesk
HappyFok HappyFok
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Premium Call Analytics

Smartest hosted business phone system that offers proactive customer engagement and top quality call analytics with live call feeds monitoring, agent competitive analysis, call back records and more. call barging and call whispering allows supervisors to listen live business calls and speak in ongoing call to close sales deals.

Outgoing Call POPUP

Agents will get a popup notification for outbound calls in CRM which allows agents to manage customer details for quick sales turn around conversion.

Outgoing Call Logging

Call logs of outgoing calls can be tracked in the history section of CRM which provides an option to pull call logs as reports with multiple filter options.

Call Recording

Record customer calls to improve user and customer conversations for better customer experience.

Desktop notification

Get instant updates as notifications in the dashboard for each and every new report.

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Direct Routing For Superior Quality

As a leading business phone system provider, Our data centers are located in major regions of 'Singapore' to provide concurrent calls with zero latency. TeleCMI partnered with Singapore's leading network carriers to offer best in quality voice deliverance by connecting calls through direct routing technique through local network carriers.

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Virtual Call Center

Virtual call center in cloud provides all the essential and advanced features that are required to manage a call center for any business.

Local & Toll Free Number

Select and activate local or toll-free number for your business in more than 70+ countries and connect with your customers.

Cloud Telephony

Cloud telephony allows you to receive calls from anywhere without worrying about office setup by this feature all your customer calls will get responded instantly.

Multiple Call Flow

A business can have a multiple call flow for different virtual numbers in a single business phone account and track call details based on virtual numbers.
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Activate Phone System Instantly

Select and buy a local or international phone number for outbound sales call center in few easy steps. The selected number will be registered as an outbound number for your business sales calling activities.

Tags

Group call reports based on tags to view it as an total desires report.

Call Notes

Write down the feedback or comment for the particular customer call and use it for future reference.

Call Back

Get back to a missed customer call instantly through phone numbers in the call back list.

Agent Status

Displays the current status of an agent like online, offline, break and dialer mode.

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