In terms of the Information Technology Act, 2000, this document is an electronic record. Being
generated by a computer system it does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information
Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and
This Website by the URL www.telecmi.com is owned and operated by TeleCMI Technologies
Private Limited (hereafter referred to as, “Company”), a company incorporated under The
Companies Act, 1956 with its registered office at NO.4/1248, Main Road Chinthamani Post,
Villupuram – 605 601 and corporate office at NO-5/529A, Dr.Vaidegi street, Kottivakkam, Chennai
- 600 041
The expressions “You” or “User”, whenever the context so requires, for the purposes of these
account on this Website or agree to avail Our Services through this Website, or otherwise access our
The expressions “We”, “Us”, “Our”, “Website” shall mean TeleCMI Technologies Private Limited
or its affiliates or agents.
The Company is engaged in the business of information and technology services and is the owner of
indigenously developed software and original business methods related to virtual and/or cloud
communication services. The Company uses original software and business methods to provide IT
solutions related to cloud communication products including but not limited to “ContactHUB”,
“PIOPIY”, “Talk2folks”, “PalaAI” and Inbound call solutions. The Company operates various
websites and other services including but not limited to delivery of information and content via any
mobile or internet connected device or otherwise (collectively the “Services”).
You may create by registration on this Website and/or purchase or avail any product or service
acceptance on your part to the amendments made herein.
Users who are competent to contract under the Indian Contract Act, 1872, are eligible to register
themselves as members on this Website and can avail our Services. Persons who are competent to
contract would mean and include every person who, (i) has completed 18 years of age (as per The
Indian Majority Act, 1875); (ii) is of sound mind; and (iii) not disqualified from contracting by any
law for the time being in force in India.
You would be required to sign up on the Website by providing certain personal details such as
name, e-mail address, telephone number, relationship status and mailing address. You agree toprovide
true, accurate, current and complete information about yourself as prompted by the
registration form. If you provide information that is untrue, inaccurate, not current or incomplete,
We have reasonable grounds to suspect that you have provided such information, then the Website
may (in addition to any other rights or remedies available to us) refuse registration, suspend access
to all current or future use of the Website and the services (or any portion thereof) permanently.
When you sign up on this Website, your personal information will be registered automatically in our
For registration purposes, the User shall submit identification documents as proof of their personal
as well as business identity, as regulated by the Department of Telecommunications, Govt. of India.
The documents MUST be submitted for approval within 7 days of activation of services. Failure to
provide these documents within the stipulated timeline will lead to suspension of services to the
account. In case the documents are still not submitted within 30 days from the date of suspension,
the account will be terminated and the display number will be released back to Our telecom partner.
In such an event, We will not be liable to offer any refund, either in full or in part, to the User.
Substantial Delay in Activation of Services
We endeavor to activate a user-account in no later than 7 working days of receiving the payment.
The following set of limitations is applicable in achieving these timelines: The timeline can get
delayed based on the delay from the User’s end in providing the requisite documents mandatory for
the activation of services. These may include, but are not limited to User agreements, ECS
agreement form etc.
The timeline can also get delayed based on the changes made by the customer after the initial script
and other setting requirements have changed. For script recording in regional or international
languages/accents, the timelines can get delayed by 7-10 working days.
National holidays and non-working days are not considered in the timeline to activate services.
You may deactivate your membership account at any time and We reserve all rights to deny access,
and to suspend or terminate your access to the Website without providing prior notice, for any
/suspension of the User’s account/ services due to non-payment or non-renewal of services, or
depletion of credits from the User’s accounts, then We will not be held liable for the same and Our
obligations will not extend to those instances.
Pre-Paid Plans: The User has the option to renew Services at any period after the expiry of the
initial term period, but not exceeding a period after two-months as follows:
During the period after expiry of the term for one month the User shall have the option to renew the
complete Services with the previous number and the service plan, provided the display number is
still available with Us
During the period after expiry of the term and beyond the one month mark before the expiry of two-
months the User shall have the option to renew services to the prior number – without a guarantee
of the previous service plan. The previous service plan will be re-instated if available – but We do
not guarantee the availability of the same number or plan.
Post Paid Plan: This plan shall commence and remain in force from till either the User or We
terminate this plan for any reason; or, for no reason by giving 30 days prior written notice to the
The termination of this plan shall be without prejudice to any action or remedy of the User or Us
arising prior to the date of termination.
For the purposes of User registration, You will be required to choose a password and You shall
provide accurate information while creating your account on Our Website. You are responsible for
maintaining the confidentiality of your password. We reserve all rights to access, share,
communicate, convey, and disseminate some or all of the customer specific information to the
extent it is permissible under the applicable laws in India, in order to provide better Services to
Users. We store and protect your personal information including sensitive financial information, if
collected, by employing adequate and reasonable security measures in accordance with Information
Technology Act, 2000 and the Rules thereunder.
Fair Use Policy
TeleCMI may offer currently or in the future plans on an "unlimited" use and/or “unlimited
minutes” basis. All unlimited plans:
May only be used for normal business use,
Are provided only for live dialog between two individuals
May not be used for any of the following prohibited use:
Trunking or forwarding your TeleCMI number to another phone number(s) capable of
handling multiple simultaneous calls, or to a private branch exchange (PBX) or a key
Auto-dialing or "predictive" dialing (i.e., non-manual dialing or using a software
other means to continuously dial or place out-bound calls).
Portability and Reclaiming Numbers
Upon request, TeleCMI may port a number belonging to you to its platform, after assessing the cost.
you may port your TeleCMI number to another provider as long as you have subscribed to a paid
plan (i.e. You are not using the free trial).
If you wish to export your TeleCMI number to another service, you must request your new service
provider to take responsibility for this process. TeleCMI will not charge you for porting Your
number away from the TeleCMI Service, but your new service provider may charge you a fee for
Only virtual mobile numbers can be portable.
In case, the User decides to discontinue the usage of services from Us, the following conditions will
In cases, where We have failed to provide the services as promised, the user can claim 100%
refund, provided the services have not been used.
In cases, where We have failed to provide the services as promised, however, the user has
availed the services provided in part or in full, We will only be liable to refund the part of
services unused by the client.
In cases wherein the user is dissatisfied with the services provided, he/she may claim 50% of
the unused part of services by showing justifiable reasons for the said dissatisfaction.
The User can claim a 100% refund within 15 days of placing the order without showing any
cause, provided the services have not been used.
TeleCMI provides industries first uptime of 99.6% with following measures.
We guarantee less than 15 failures in a year for 99.6% uptime. It includes
upgrades. Most of our infrastructure maintenanace and upgrades are at dead of night. The
downtime duration may be less than 2 hours.
If we unable to meet the guaranteed uptime, the credits will be added to your account by following
More than 4 downtimes in a month - Rs.400/- Credits
More than 8 downtimes in a month - Rs. 800/- Credits
More than 10 downtimes in a month - Rs. 1500/- Credits
The downtime excludes natural disasters and outages eg. Floods, earthquake, telecom partners and
cloud partners outages.
The downtime may not be considered where user has failed to recharge their account or on non-
Payment for Services
You agree to employ any of the electronic or other modes of payment available against the fee you
make to our Website (i.e., net banking, debit cards, credit cards, prepaid wallet, other electronic
means). You understand and acknowledge that We are expressly authorized to collect, process,
facilitate and remit this fee made electronically by You.
For Post-Paid plans, usage charges will be billed on the basis of the actual usage at the end of every
month, which should be clear within 15 days from the date of receipt of Invoice.
For Pre-Paid plans, usage charges will be ongoing and deducted from the main balance purchased at
the commencement of the plan.
The invoice(s) submitted by Us shall be subject to inspection and verification by the User and any
discrepancies therein shall be brought to Our notice within 7 days of receipt of the invoice(s). If
necessary, We shall modify and provide an amended invoice(s) and User will make the payments as
per the modified invoice(s).
Service Tax will be additional as applicable.
TeleCMI provides no worry support at moonlight and sunshine. TeleCMI will start to find the
solution for your problem within 2 hours.
If TeleCMI unable to start find the solution within 2 hours the credits will be added to your account
by following calculations
More than 2 hours - Rs. 10/- Credits
More than 6 hours - Rs. 20/- Credits
More than 12 hours - Rs. 30/- Credits
The commitment may not be considered where user has failed to recharge their account or non-
information contained on thereon, you may contact us by writing to us at firstname.lastname@example.org.