Terms of Service


In terms of the Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of TeleCMI. This Website by the URL www.telecmi.com is owned and operated by TeleCMI Technologies Private Limited (hereafter referred to as, “Company”), a company incorporated under The Companies Act, 1956 with its registered office at NO.4/1248, Main Road Chinthamani Post, Villupuram – 605 601 and corporate office at NO-5/529A, Dr.Vaidegi street, Kottivakkam, Chennai - 600 041

The expressions “You” or “User”, whenever the context so requires, for the purposes of these Terms of Use, shall mean any natural or legal person who may create by registration, membership account on this Website or agree to avail Our Services through this Website, or otherwise access our Website.

The expressions “We”, “Us”, “Our”, “Website” shall mean TeleCMI Technologies Private Limited or its affiliates or agents.

The Company is engaged in the business of information and technology services and is the owner of indigenously developed software and original business methods related to virtual and/or cloud communication services. The Company uses original software and business methods to provide IT solutions related to cloud communication products including but not limited to “ContactHUB”, “PIOPIY”, “Talk2folks”, “PalaAI” and Inbound call solutions. The Company operates various websites and other services including but not limited to delivery of information and content via any mobile or internet connected device or otherwise (collectively the “Services”).

These terms and conditions (“Terms of Use”) apply to your use of this Website. By accessing or otherwise using the site You agree to be bound by these Terms of Use. Any membership accounts You may create by registration on this Website and/or purchase or avail any product or service available through this Website are governed by these Terms of Use.

We reserve the sole discretion of updating these Terms of Use from time to time without prior notice. Your continued use of the Website post any update to these Terms of Use would mean acceptance on your part to the amendments made herein.


User Registration

Users who are competent to contract under the Indian Contract Act, 1872, are eligible to register themselves as members on this Website and can avail our Services. Persons who are competent to contract would mean and include every person who, (i) has completed 18 years of age (as per The Indian Majority Act, 1875); (ii) is of sound mind; and (iii) not disqualified from contracting by any law for the time being in force in India.
You would be required to sign up on the Website by providing certain personal details such as name, e-mail address, telephone number, relationship status and mailing address. You agree toprovide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that you have provided such information, then the Website may (in addition to any other rights or remedies available to us) refuse registration, suspend access to all current or future use of the Website and the services (or any portion thereof) permanently.
When you sign up on this Website, your personal information will be registered automatically in our database which will be maintained and used by the Website in accordance with the Privacy Policy.
For registration purposes, the User shall submit identification documents as proof of their personal as well as business identity, as regulated by the Department of Telecommunications, Govt. of India. The documents MUST be submitted for approval within 7 days of activation of services. Failure to provide these documents within the stipulated timeline will lead to suspension of services to the account. In case the documents are still not submitted within 30 days from the date of suspension, the account will be terminated and the display number will be released back to Our telecom partner. In such an event, We will not be liable to offer any refund, either in full or in part, to the User.

Substantial Delay in Activation of Services

We endeavor to activate a user-account in no later than 7 working days of receiving the payment.
The following set of limitations is applicable in achieving these timelines: The timeline can get delayed based on the delay from the User’s end in providing the requisite documents mandatory for the activation of services. These may include, but are not limited to User agreements, ECS agreement form etc.
The timeline can also get delayed based on the changes made by the customer after the initial script and other setting requirements have changed. For script recording in regional or international languages/accents, the timelines can get delayed by 7-10 working days. National holidays and non-working days are not considered in the timeline to activate services.

Termination

You may deactivate your membership account at any time and We reserve all rights to deny access, and to suspend or terminate your access to the Website without providing prior notice, for any reason, including violation of any of these Terms of Use by You. In case of termination/ abeyance /suspension of the User’s account/ services due to non-payment or non-renewal of services, or depletion of credits from the User’s accounts, then We will not be held liable for the same and Our obligations will not extend to those instances.

Plans

Pre-Paid Plans: The User has the option to renew Services at any period after the expiry of the initial term period, but not exceeding a period after two-months as follows: During the period after expiry of the term for one month the User shall have the option to renew the complete Services with the previous number and the service plan, provided the display number is still available with Us
During the period after expiry of the term and beyond the one month mark before the expiry of two- months the User shall have the option to renew services to the prior number – without a guarantee of the previous service plan. The previous service plan will be re-instated if available – but We do not guarantee the availability of the same number or plan.
Post Paid Plan: This plan shall commence and remain in force from till either the User or We terminate this plan for any reason; or, for no reason by giving 30 days prior written notice to the other party.
The termination of this plan shall be without prejudice to any action or remedy of the User or Us arising prior to the date of termination.

Privacy

For the purposes of User registration, You will be required to choose a password and You shall provide accurate information while creating your account on Our Website. You are responsible for maintaining the confidentiality of your password. We reserve all rights to access, share, communicate, convey, and disseminate some or all of the customer specific information to the extent it is permissible under the applicable laws in India, in order to provide better Services to the Users. We store and protect your personal information including sensitive financial information, if collected, by employing adequate and reasonable security measures in accordance with Information Technology Act, 2000 and the Rules thereunder.

Fair Use Policy

TeleCMI may offer currently or in the future plans on an "unlimited" use and/or “unlimited minutes” basis. All unlimited plans:
May only be used for normal business use,
Are provided only for live dialog between two individuals
May not be used for any of the following prohibited use:
Trunking or forwarding your TeleCMI number to another phone number(s) capable of handling multiple simultaneous calls, or to a private branch exchange (PBX) or a key system.
Auto-dialing or "predictive" dialing (i.e., non-manual dialing or using a software program or other means to continuously dial or place out-bound calls).

Portability and Reclaiming Numbers

Upon request, TeleCMI may port a number belonging to you to its platform, after assessing the cost. You may port Your TeleCMI number to another provider as long as You have subscribed to a paid plan (i.e. You are not using the free trial).
If You wish to export Your TeleCMI number to another service, You must request Your new service provider to take responsibility for this process. TeleCMI will not charge You for porting Your number away from the TeleCMI Service, but Your new service provider may charge You a fee for the portability.
Only virtual mobile numbers and Toll-free number shall be transferable.

Refund Policy

In case, the User decides to discontinue the usage of services from Us, the following conditions will apply:
In cases, where We have failed to provide the services as promised, the user can claim 100% refund, provided the services have not been used.
In cases, where We have failed to provide the services as promised, however, the user has availed the services provided in part or in full, We will only be liable to refund the part of services unused by the client.
In cases wherein the user is dissatisfied with the services provided, he/she may claim 50% of the unused part of services by showing justifiable reasons for the said dissatisfaction.
The User can claim a 100% refund within 15 days of placing the order without showing any cause, provided the services have not been used.

Uptime

TeleCMI provides industries first uptime of 99.6% with following measures.
We guarantee less than 15 failures in a year for 99.6% uptime. It includes maintenance and upgrades. Most of our infrastructure maintenanace and upgrades are at dead of night. The downtime duration may be less than 2 hours.
If we unable to meet the guaranteed uptime, the credits will be added to your account by following calculations
More than 4 downtimes in a month - Rs.400/- Credits
More than 8 downtimes in a month - Rs. 800/- Credits
More than 10 downtimes in a month - Rs. 1500/- Credits
The downtime excludes natural disasters and outages eg. Floods, earthquake, telecom partners and cloud partners outages.
The downtime may not be considered where user has failed to recharge their account or on non- payment.

Payment for Services

You agree to employ any of the electronic or other modes of payment available against the fee you make to our Website (i.e., net banking, debit cards, credit cards, prepaid wallet, other electronic means). You understand and acknowledge that We are expressly authorized to collect, process, facilitate and remit this fee made electronically by You.
For Post-Paid plans, usage charges will be billed on the basis of the actual usage at the end of every month, which should be clear within 15 days from the date of receipt of Invoice.
For Pre-Paid plans, usage charges will be ongoing and deducted from the main balance purchased at the commencement of the plan.
The invoice(s) submitted by Us shall be subject to inspection and verification by the User and any discrepancies therein shall be brought to Our notice within 7 days of receipt of the invoice(s). If necessary, We shall modify and provide an amended invoice(s) and User will make the payments as per the modified invoice(s).
Service Tax will be additional as applicable.

Support

TeleCMI provides no worry support at moonlight and sunshine. TeleCMI will start to find the solution for your problem within 2 hours.
If TeleCMI unable to start find the solution within 2 hours the credits will be added to your account by following calculations
More than 2 hours - Rs. 10/- Credits
More than 6 hours - Rs. 20/- Credits
More than 12 hours - Rs. 30/- Credits
The commitment may not be considered where user has failed to recharge their account or non- payment.

Contact Information

If you have any questions or concerns with respect to this Terms of Use or the Website or any information contained on thereon, you may contact us by writing to us at support@telecmi.com.