» How do I create/add a new 'team' on the TeleCMI platform?
How do I create/add a new 'team' on the TeleCMI platform?
Organizing your employees into teams on your TeleCMI dashboard based on their roles allows for easier analysis of each team and individual's performance.
For example, create a sales team for sales employees and a support team for support employees to get a clearer picture of how everyone is doing.
Follow the simple steps below to create a team.
Log in to your TeleCMI dashboard In the left-side menu →click on the team icon to enter the teams section.
Click on the "Add Team" option → A pop-up menu will appear.
In the pop-up menu, give your team a name and customize the greeting, unanswered music, and ringing rules as desired.
On the left side of the menu, you will see a list of users that you have created → Drag and drop the users you want to include in this team.
Click "Add" to create the team.
You can now answer calls as a team using the TeleCMI system
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