» How to track the number of active calls in TeleCMI?
How to track the number of active calls in TeleCMI?
The active calls are the total number of callers speaking with agents at a any given time. Here is the step by step guide to tracking the ongoing or active calls in TeleCMI.
Step 1: Log in to TeleCMI
First, log in to the TeleCMI admin dashboard using your admin ID. You can log in either using a desktop or web app.
Step 2: Visit ‘calls feed’ in the dashboard
Secondly, go to the ‘calls feed’ menu in the dashboard.
Step 3: Check ‘speaking customers’
Thirdly, under the ‘speaking customers,’ you can view the data on the number of live calls. For example, if it’s 3, there are 3 customers who are speaking to your
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