FAQ ยป How can I configure the office hours call flow in the TeleCMI dashboard?

How can I configure the office hours call flow in the TeleCMI dashboard?

  • Handling incoming calls based on your business hours is beneficial and letting your customers know your working hours when they call during non-working hours is a good practice.
  • To configure your office hours call flow in the TeleCMI dashboard, follow these steps:
  • Step 1: Login to your TeleCMI dashboard โ†’ Navigate to the 'Call Flow' section on the left sidebar
How can I configure the office hours call flow in the TeleCMI dashboard
  • Step 2: Locate the option for office hours call flow in the call flow section โ†’ Drag the office hours icon and place it next to the plus icon.
How can I configure the office hours call flow in the TeleCMI dashboard
  • Step 3: Set your office hours, choose your holiday and time zone โ†’ Click the 'Save' button to save your call flow configuration.

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