FAQ ยป What are the different types of ringing rules available in the TeleCMI dashboard?
What are the different types of ringing rules available in the TeleCMI dashboard?
- In every team section, you can find three different types of ringing rules to distribute incoming calls:
Equal distribution method
- If you choose this method, all incoming calls will be distributed equally among every user in the team.
- For example, if there are four members in a team and they are receiving 20 calls per day, this method will provide an equal opportunity for every agent in the team to take calls.
One-by-one method
- In this method, incoming calls will be routed based on the skills of the agent. Every call will be routed to the most skilled and experienced agent in the team.
- If that person is unavailable to take calls, then the call will be routed to the second most skilled person, and so on. This method gives priority to the most skilled person in the team.
Simultaneous method
- In this method, when an incoming call is received, it will ring simultaneously to every person in the group.
- The first team member who attends the call will connect with the customer, and the call will stop ringing for the remaining team members.
- By understanding and selecting the right ringing method for your team, you can ensure that incoming calls are handled efficiently and effectively.