Time based routing

Time based routing allows your users to receive business calls based on their availability to take calls. This option can be add or changed in the business hours section in the dashboard.

Time Based Routing
Track your Performance

Users call routing based on time

Any business scenario every users will not be available all the time to receive business calls. To resolve this scenario users can be split based on time and their availability, and add the available users in team to receive business calls.

Shift Based Routing
Live User Status

Routing based on user status

Time based routing allows users to receive business calls based on the logged in status. Once the user is logged in and the status turns online they can receive business calls. Admin can verify the last login time and current status of all the users in dashboard. By this call routing technique users who are available to receive calls can be managed based on their working shift timings.

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