Time based routing
Time based routing allows your users to receive business calls based on their availability to take calls. This option can be add or changed in the business hours section in the dashboard.
Users call routing based on time
Any business scenario every users will not be available all the time to receive business calls. To resolve this scenario users can be split based on time and their availability, and add the available users in team to receive business calls.
Routing based on user status
Time based routing allows users to receive business calls based on the logged in status. Once the user is logged in and the status turns online they can receive business calls. Admin can verify the last login time and current status of all the users in dashboard. By this routing technique users who are available to receive calls can be managed based on their working shift timings.
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