After hours call
Customer calls to a business can now be routed to users based on the business and non-business working days. It allows your customers to know the right working days and working time of your business.
How routing based on days work ?
Business calls from customers doesn't have time or day limit, we can handle those customer calls in non-business days through routing to available users. This feature gives you the advantage of answering customer calls irrespective of working days and hours.
Configuring day based routing
Day based routing option can be configured by selecting and dragging in office hours option and placing it in the call flow. The routing for available users can be changed by selecting the business and non-business days which are listed in the office hours option.
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