Auto Dialer is another way of making outbound calls to set of customers automatically. The outbound calls are equally split to each user by based on their activity.
A Dialer flow method connects the agent first and then routes the call to the customer, agents can have back to back calls to increase productivity.
Predictive dialer tends to connect customer first and then call gets routed to agents, a time-saving dialer model which reduces the waiting time of the agent.
Reach customers through a voice message describing your products, services and remainders through broadcast dialer for business promotion.
How routing based on days work ?
Business calls from customers doesn't have time or day limit, we can handle those customer calls in non-business days through routing to available users. This feature gives you the advantage of answering customer calls irrespective of working days and hours.
Configuring day based routing
Day based routing option can be configured by selecting and dragging in office hours option and placing it in the call flow. The routing for available users can be changed by selecting the business and non-business days which are listed in the office hours option.
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