Monitoring customer calls in business through cloud telephony gives access to admin in analysing all incoming and outgoing customer calls in dashboard.
Advantages of call monitoring
The advantages of call monitoring are listed:
- Analysing customer calls
- Manage call reports
- Listen to live calls
- Analysing user's efficiency
Customers call monitoring
Call monitoring allows the supervisor to listen live customer calls and resolve the customer queries with no loss of time. It also helps to track all calls that user receives and get access to view the report which helps to know your users capability and assign them to teams based on their efficiency .
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