Call Monitoring
Monitoring customer calls in business through cloud telephony gives access to admin in analyzing all incoming and outgoing customer calls in the dashboard.
Advantages Of Call Monitoring
Business calls from customers can be monitored live or through call analytics or through call recording. The incoming and outgoing customer calls will tracked in the dashboard for future reference.
The advantages of call monitoring are listed:
- Analyzing customer calls
- Manage call reports
- Listen to live calls
- Analyzing user's efficiency
Customers Call Monitoring
Call monitoring allows the supervisor to listen to live customer calls and resolve the customer queries with no loss of time. It also helps to track all calls that the user receives and get access to view the report which helps to know your user's capability and assign them to teams based on their efficiency.
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