Call Monitoring

Monitoring customer calls in business through cloud telephony gives access to admin in analysing all incoming and outgoing customer calls in dashboard.

profile
Track your Performance

Advantages of call monitoring

Business calls from customers can be monitored live or through call analytics or thorugh call recording. The incoming and outgoing customer calls will tracked in dashboard for future reference.

The advantages of call monitoring are listed:

  • Analysing customer calls
  • Manage call reports
  • Listen to live calls
  • Analysing user's efficiency
profile3
profile3

Customers call monitoring

Call monitoring allows the supervisor to listen live customer calls and resolve the customer queries with no loss of time. It also helps to track all calls that user receives and get access to view the report which helps to know your users capability and assign them to teams based on their efficiency.

Setup your virtual business phone system

in minutes

TeleCMI for your business

Already using TeleCMI?Sign in to your account.

Get your virtual business phone system

Never miss a business call