Case Study ยป Leading Educational Consultants VIEC Doubled Their Support Team Productivity With TeleCMI
Leading Educational Consultants VIEC Doubled Their Support Team Productivity With TeleCMI
The Difficulties of Managing a High Call Volume
- Vision International Educational Consultants (VIEC) provides support to students in the admission process to universities worldwide. However, with the increasing number of clients, VIEC was facing several challenges in managing the vast volume of calls and keeping track of the team's productivity. The process was time-consuming, and the team was finding it challenging to keep up with the increasing demand.
Our Effective Solution
- To overcome these challenges, VIEC decided to implement TeleCMI's calling solution. TeleCMI offers a cloud-based call center solution with an array of features, including call tracking, intelligent call routing, and unlimited call recording. This solution allowed VIEC to manage the large volume of calls efficiently and keep track of the team's productivity.
Benefits
- Increased efficiency: TeleCMI's intelligent call routing feature allowed VIEC to route calls to the most appropriate agent, thereby reducing wait times for clients and increasing the overall efficiency of the team.
- Improved productivity: TeleCMI's call tracking feature allowed VIEC to monitor the team's performance and identify areas of improvement. This helped them to enhance their services and improve their overall productivity.
- Seamless call management: TeleCMI's call recording feature allowed VIEC to keep a record of all calls, making it easier to track client interactions and resolve any issues.
- Enhanced client experience: With TeleCMI's efficient call management system, VIEC was able to provide a seamless and hassle-free experience to clients, thereby improving their overall satisfaction.
Result
- TeleCMI's calling solution helped VIEC to overcome the challenges they were facing in managing their call volume and keeping track of their team's productivity. This solution allowed them to increase efficiency, improve productivity, and enhance the client experience. With TeleCMI, VIEC was able to provide seamless support to students throughout the admission process, fulfilling their promise of shaping them into globally recognized professionals.
Conclusion
- TeleCMI's calling solution proved to be an excellent solution for VIEC's challenges. It allowed them to increase efficiency, improve productivity, and enhance the client experience, thereby helping them to achieve their goal of shaping students into globally recognised professionals. With TeleCMI, VIEC was able to provide seamless support to students, making the admission process hassle-free and fulfilling their promise of providing world-class support.