FAQ » How to Check User or Agent Availability Status?
How to Check User or Agent Availability Status?
- This guide is helpful for supervisors and team managers who want to monitor agent availability in TeleCMI virtual phone system dashboard.
- For example, if you’re a call center team manager, you can check the online and offline status of your agents using this agent status feature.
- Let's look at how this works,
- Step 1: Log in to your TeleCMI admin dashboard/application.
- Step 2: Go to the ‘live feeds’ option in the dashboard menu.
- Step 3: Under the ‘calls feed’ menu, check ‘active users’, This data displays the number of users active or online.
- Step 4: On the same screen, You can also check the status of each agent under the ‘filter by name’ option. If it’s a green signal, then the agent is active or online. If it’s a red signal, then the agent is offline or logged out.