The launching of this enhanced outbound calling feature allows TeleCMI cloud
phone system users to identify the ‘virtual business number’ and ‘team name’ data
in the softphone app when making outbound calls.
This feature update results in enhanced productivity of sales and customer support
representatives as they can easily find the outgoing business number they are using
to make calls within the caller screen.
Hence, it would be an added advantage when businesses have different virtual numbers as it helps agents find from which business number the call is made. i.e,
the businesses’ virtual phone number with the country flag will be automatically
displayed on the outgoing call screen including the team name tag like ‘sales’ if it's
a sales call or ‘support’ if it’s a support call or ‘default’ if there is no team data
An in-depth look into this new outgoing call feature
We are constantly enhancing our cloud communication platform with new features
and releases. The outstanding feature that we executed recently is the ‘business
number’ and ‘department name’ identity features during outgoing calls. This
allows agents who are using the TeleCMI platform to identify the virtual number
used to make calls to customers in addition to the team name tag on top of the
outgoing call screen.
View ‘virtual number’ during outbound calls
Before, agents who are using the TeleCMI business phone system couldn’t have an
access to find the outgoing business number while making calls, but now they can
easily identify the number with the country flag in the live call screen during
Most businesses have alternative virtual numbers for multiple countries, so when
an outgoing call is made, agents sometimes have confusion about what number
they are using to dial contacts. But with this updated feature, the business number
with the country flag is visible while making an outgoing call. So if agents want to
change an outgoing number, they can easily switch it by clicking the list of
business numbers icon at the bottom of the softphone.
TeleCMI is a feature-rich cloud communication platform fulfilling businesses'
modern communication needs all over the world. Our cloud phone system is used
and trusted by hundreds of small businesses and enterprises worldwide. Our
communication platforms include virtual business phone system, cloud contact
center software, auto dialer, and conversational AI. Take your outbound sales and
customer service operations to a new level by migrating to TeleCMI. Try our
platform with a 10-day free trial or get a demo from our sales team.