A New Age Business Telephony In Cloud
Increase productivity and ensure customer supportVirtual Number - Easy Set-up
Virtual number is a mobile number or landline number from which your customers can reach your business anytime. Setting-up virtual number phone system through cloud telephony for any business will reduce the time and ease of physical work. Virtual number does not require the traditional style of installing a usual wired or physical phone system.
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Virtual Number - Cost-Effective
Virtual number connected in cloud telephony is a best communication platform for enterprises, SME's and startup businesses. It reduces the set-up cost and comes up with all the features that a business communication platform requires. Virtual number connects all your team in a single mobile number.
GET STARTED FREEVirtual Number - Cloud Telephony
The new age communication platform from which all your business communication system got streamlined without worrying about physical wired lines, infrastructure and maintenance. A virtual number phone system connected with cloud telephony allows your agents not to sit in their office desk all the time to receive calls, they can receive calls from any remote working location.
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Virtual Number - Customer Experience
Virtual number phone system in cloud telephony gives an advantage of greeting all your calling customers through an IVR. The customer call from your virtual number can be routed to various departments and assigned agents through DTMF IVR inputs or it can be directly routed to your assigned agents. These customer calls will be routed to different agents and it will make your agents to be engaged all the time.
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Voice Features
Improve your Customer support with our advanced call center features.-
Toll-Free NumberGet an international or domestic toll-free number based on your business location.
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Virtual NumberReserve a mobile number or landline virtual numbers for global and local business.
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International NumberSelect and activate international number for your business in more than 70+ countries.
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Indian NumberAssign an Indian number for your business with an instant cloud telephony set-up.
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User ExtensionsCreate 3-digit extinctions for all the users and the use the extension for transferring calls to any users any time.
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VoicemailRecord customer queries through an audio message during non-working hours.
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Personalized Greetings & MusicWelcome your customers with a customized greeting message and increase your branding.
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Call ConferencingUsers can add merge another user from your team to a conference call by having customer in the same call.
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Call MaskingProtect customer numbers to agents or delivery vendors with a plain virtual number.
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Virtual Call CenterSet-up a call center virtually with all the features, without worrying about infrastructure.
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Call ForwardingForward incoming customer calls to multiple user's numbers to make available your team ready to receive customer calls anytime.
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Business HoursConfigure business working hours to receive calls and to intimate the closing time..
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Customer Caller IDCustom caller ID allows customers to receive a call from your agents, delivery persons through a customized business number.
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Internal Calls(App to App Calling)Connect with your team members through the TeleCMI softphone application for wide internal communication.
Call Routing Features
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IVRGreet all the customer calls through an IVR and direct the calls to right person in the selected team.
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Skill Based RoutingAssign users to team based on their skills for receiving customer calls, Makes customers to solve their queries instantly.
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Ring TeamsAssign right persons and group them as each for better customer service.
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Sticky AgentAllows customers to reach the same agent to whom they had a conversation in a previous call.
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Call QueuingManage all the customer calls in queue and route to agent based on their availability.
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Call RoutingSelect call routing methods to receive calls one after one, Equal distribution and parallel ringing.
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Concurrent CallsReceive more than 4 concurrent calls or any number of calls concurrently based on your requirement to answer all the customer queries at same time.
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Instant ModificationsDrag and drop users, arrange users based on their priority instantly anytime in the dashboard.
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Time Based RoutingRoute incoming customer calls to reach particular user's number based on their working hours availability.
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Multiple Call FlowA business can have a multiple call flow for different virtual numbers in a single business phone account and track call details based on virtual numbers.
Productivity
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TagsGroup call reports based on tags to view it as an total desires report.
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Click2CallStart initiating business calls by dialing the customer phone number on the click2call dialpad.
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Call NotesWrite down the feedback or comment for the particular customer call and use it for future reference.
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Call BackGet back to a missed customer call instantly through phone numbers in the call back list.
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Call TransferTransfer customer calls within your team members to give them a better solution for their queries instantly.
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After Office HoursConfigure call routing to users based on business and non-business days.
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Desktop NotificationGet instant updates as notifications in the dashboard for each and every new report.
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BlacklistBlock unwanted spam callers and stop bots calls in the dashboard.
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Agent StatusDisplays the current status of an agent like online, offline, break and dialer mode.
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Customized ReportDownload call reports based on hourly & weekly reports, virtual number based reports and agent summary report.
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Missed Call AnalyticsGet missed call count for both incoming and outgoing calls and the reason for calls got missed on business hours.
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Answered Call AnalyticsGet incoming and outgoing calls count and average duration with total hours of calls got answered.
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Agent Log inAgents can be provided with a separate Log in to track their call history. Agents can initiate outbound calls to customer from their dashboard.
Statistics & Monitoring
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Supervisor Log inSupervisors can monitor agent performance reports, incoming and outgoing calls analysis and productivity reports.
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Call AnalyticsTrack customer answered calls, missed calls and team's performance to keep track of all customer calls.
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Call MonitoringMonitor and listen active user calls to improve user performance and to resolve customer queries instantly.
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Call WhisperingSpeak to users secretly while they are on the active call without disturbing the customer conversation.
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Call RecordingRecord customer calls to improve user and customer conversations for better customer experience.
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Live Call FeedsCheck the live status of the ongoing calls in your live call feed section in dashboard to improve productivity.
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Custom FiltersSearch by customer number, user activity, team call history and move in the dashboard.
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Call BargingSupervisors can coach agents in live customer call to improve quality and productivity.
Integrations
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Webhooks & APIUse our webhooks and RestAPIs to design customize solution on cloud based on your business requirement.
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CRM IntegrationIntegrate all the calling features of Telecmi in any of your existing or new CRM tool to increase productivity.
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Mobile SDKIntegrate TeleCMI features in your business mobile application using our mobile SDK.
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Web SDKAdd TeleCMI call handling features in your web application using our web SDK.
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