Engage with customer 24x7 through virtual number to increase the business growth
- Virtual number enables easiest way of communicating to your business.
- Greet your customers with a welcome IVR.
- Track customer calls and analyse the call recording.
Easy to analayse all the customer calls by total calls, answered calls and missed calls.
Monitor customer conversations to increase a better customer calling experience.
Review and verify all the dashboard details instantly in your hands through our mobile application.
Route exisitng customer calls directly to a agent whom they had conversation previously.
Manage all the customer calls through call analaysis. Track total received calls, answered calls, missed calls and call details. Export call details in a spreadsheet for future customer reference. Maintain cusomter call history in monthly and yearly stages.
Configure Multi-level IVR based on your requirement. Connect all your departments in a multi-level IVR. Route your customer calls directly to the particular department based as described in the IVR options. Multi-IVR ease down the work of receving the customer call and transferring to a department.
Call recording means a lot for any business prototype to improve the skills and quality purpose. Listen to all the customer calls to maintain a future dependant relationship. It helps to understand the client requirement and to provide a better solution for future reference.
Configure SMS notification for your communication services. Greet all your customers through a welcome SMS. Now agent can receive the customer number through SMS. Eventually customer can receive the agent number in SMS with whom they had voice conversation