User Extension Number

User Extension Number

Assign a team member with a unique three or 4-digit user extension number. Connect with a teammate by dialing the user extension number on the TeleCMI mobile or desktop app. You can set up user extensions in TeleCMI when onboarding new members.

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Features

Voice Features

Use our advanced cloud communication features.

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Toll Free Number

Get a toll-free number that allows customers to call your business without being charged.

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Virtual Number

Avail a virtual phone number for professional communications that can be used to receive and route calls.

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International Number

Get a business number for other countries where your customers and offices are located.

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Indian Number

Get the Indian phone number to receive and route calls from Indian consumers.

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User Extensions

Communicate internally with team members by dialing the 3-digit user extension number.

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Voicemail

Receive audio inputs from the customers during non-working hours and arrange a callback later.

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Personalized Greeting

Set an engaging on-hold music and voice message that keeps the caller connected for a long time.

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Call Conferencing

Perform hassle-free conference calling by merging other members in the same call.

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Call Masking

Hide customer numbers to agents and vice versa by masking the original phone number.

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Virtual Call Center

Set up an inbound or outbound call center virtually and start working from anywhere.

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Call Forwarding

Forward incoming calls to any agent's phone number in a single click.

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Business Hours

Set working hours when your agents are available to take calls and intimate unavailability to callers.

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Custom Caller ID

Improve your call connection rate with a custom outbound phone number you already own.

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App to App Calling (Internal Calls)

Communicate with other team members using TeleCMI mobile and desktop apps.

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Call Routing Features

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IVR

Create IVR menus for all your customer service scenarios and process queries quickly.

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Skill Based Routing

Assign incoming calls to the best-performing agent instead of the random or next available agent.

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Ring Teams

Configure ring groups to ring all members of the team during incoming calls.

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Sticky Agent

Connect customers with the same agent whom they had conversations with previously.

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Call Queuing

Place calls on the queue and intelligently route them to the next available agent.

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Call Routing

Route IVR calls to the right person and department without manually redirecting the calls.

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Concurrent Calls

Receive multiple incoming calls simultaneously without facing the busy line.

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Instant Modifications

Perform user, call flow, IVR, and other configurations instantly in a few clicks on our web interface.

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Time Based Routing

Redirect incoming calls to agents based on their available shift timings.

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Multiple Call Flow

Set multiple call flows for more than one virtual number in a single business phone account.

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Productivity Features

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Tags

Tag call reports with a custom name for quick reference and a better view of primary call analytics.

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Click To Call

Dial contacts without manually entering the number by clicking the call icon next to the phone number.

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Call Notes

Add notes to the calls you receive for a better understanding of the caller's requirements.

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Callback

Arrange a call back to missed incoming calls by dialing the contacts in the call back list.

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Call Transfer

Transfer incoming calls to other members instantly without making customers wait long.

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After Office Hours

Manage calls received during non-working hours with flexible call routing and voicemail options.

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Desktop Notifications

Desktop notifications alert agents with a call popup screen when a new incoming call is received.

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Blacklist

Eliminate the unnecessary time spent on spam calls by putting a call on the blacklist.

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Agent Status

Admins can get the complete update about agent work status like, online or offline.

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Customized Report

Filter and download agent, business number, hourly, and date-based call reports seamlessly.

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Missed Call Analytics

Save all missed calls in the missed call list when a call is not attended by agents and call back later.

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Answered Call Analytics

Get a detailed report on incoming and outgoing answered calls with date filtering options.

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Agent Login

Provide a dedicated app for agents to manage their calls and view call reports.

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Analytics & Reporting

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Supervisor Login

Allows admins to manage users and track all reports in a navigation-friendly web interface.

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Call Analytics

Track all essential analytics like answered calls, missed calls, agent productivity, and working hours.

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Call Monitoring

Managers can listen to active calls to monitor agent performance or provide assistance.

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Call Whispering

Speak with agents on the active call without letting the customer know.

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Call Recording

Activate the call recorder by default or during phone conversations and listen to them anytime.

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Live Call Feeds

Check the live status of the ongoing calls, queued calls, and other call metrics.

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Custom Filters

Search and filter call history, voicemails, call recordings, business numbers, and agent reports.

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Call Barging

Managers can join the ongoing call and coach agents live for a quick query resolution.

Integrations

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Webhooks And API

Integrate TeleCMI phone system functionalities to your apps using our webhooks and API.

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CRM Integration

Integrate the TeleCMI phone system with your CRM tools in less than a few clicks.

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Mobile SDK

Integrate TeleCMI phone system features into your applications through mobile SDK.

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WebRTC SDK

Implement the cloud calling features of TeleCMI into your business applications.

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