Assign a team member with a unique three or 4-digit user extension number. Connect with a teammate by dialing the user extension number on the TeleCMI mobile or desktop app. You can set up user extensions in TeleCMI when onboarding new members.
Use our advanced cloud communication features.
Get a toll-free number that allows customers to call your business without being charged.
Avail a virtual phone number for professional communications that can be used to receive and route calls.
Get a business number for other countries where your customers and offices are located.
Get the Indian phone number to receive and route calls from Indian consumers.
Communicate internally with team members by dialing the 3-digit user extension number.
Receive audio inputs from the customers during non-working hours and arrange a callback later.
Set an engaging on-hold music and voice message that keeps the caller connected for a long time.
Perform hassle-free conference calling by merging other members in the same call.
Hide customer numbers to agents and vice versa by masking the original phone number.
Set up an inbound or outbound call center virtually and start working from anywhere.
Forward incoming calls to any agent's phone number in a single click.
Set working hours when your agents are available to take calls and intimate unavailability to callers.
Improve your call connection rate with a custom outbound phone number you already own.
Communicate with other team members using TeleCMI mobile and desktop apps.
Create IVR menus for all your customer service scenarios and process queries quickly.
Assign incoming calls to the best-performing agent instead of the random or next available agent.
Configure ring groups to ring all members of the team during incoming calls.
Connect customers with the same agent whom they had conversations with previously.
Place calls on the queue and intelligently route them to the next available agent.
Route IVR calls to the right person and department without manually redirecting the calls.
Receive multiple incoming calls simultaneously without facing the busy line.
Perform user, call flow, IVR, and other configurations instantly in a few clicks on our web interface.
Redirect incoming calls to agents based on their available shift timings.
Set multiple call flows for more than one virtual number in a single business phone account.
Tag call reports with a custom name for quick reference and a better view of primary call analytics.
Dial contacts without manually entering the number by clicking the call icon next to the phone number.
Add notes to the calls you receive for a better understanding of the caller's requirements.
Arrange a call back to missed incoming calls by dialing the contacts in the call back list.
Transfer incoming calls to other members instantly without making customers wait long.
Manage calls received during non-working hours with flexible call routing and voicemail options.
Desktop notifications alert agents with a call popup screen when a new incoming call is received.
Eliminate the unnecessary time spent on spam calls by putting a call on the blacklist.
Admins can get the complete update about agent work status like, online or offline.
Filter and download agent, business number, hourly, and date-based call reports seamlessly.
Save all missed calls in the missed call list when a call is not attended by agents and call back later.
Get a detailed report on incoming and outgoing answered calls with date filtering options.
Provide a dedicated app for agents to manage their calls and view call reports.
Allows admins to manage users and track all reports in a navigation-friendly web interface.
Track all essential analytics like answered calls, missed calls, agent productivity, and working hours.
Managers can listen to active calls to monitor agent performance or provide assistance.
Speak with agents on the active call without letting the customer know.
Activate the call recorder by default or during phone conversations and listen to them anytime.
Check the live status of the ongoing calls, queued calls, and other call metrics.
Search and filter call history, voicemails, call recordings, business numbers, and agent reports.
Managers can join the ongoing call and coach agents live for a quick query resolution.
Integrate TeleCMI phone system functionalities to your apps using our webhooks and API.
Integrate the TeleCMI phone system with your CRM tools in less than a few clicks.
Integrate TeleCMI phone system features into your applications through mobile SDK.
Implement the cloud calling features of TeleCMI into your business applications.
Never Miss A Business Call