Select a business number from the available number list. Configure your business call flow based on the business model. Setup IVR with a welcome message to connect multiple departments and assign agents based on their skills to address and resolve customer queries.
Virtual Call Center
Virtual call center in cloud provides all the essential and advanced features that are required to manage a call center for any business.
Local & Toll Free Number
Select and activate local or toll-free number for your business in more than 70+ countries and connect with your customers.
Cloud telephony allows you to receive calls from anywhere without worrying about office setup by this feature all your customer calls will get responded instantly.
The live feed feature allows supervisors to monitor the agent's live performance. Agents ringing notification, agents answered notification can be tracked in the monitoring section. Supervisors are allowed to make use of call barging & call whispering where they can listen to customer and agent live call and coach agents in the same live call. Live on-call customers count, Live waiting customers count, active and inactive agents information will get displayed in the live feed section.
Agents can be provided with a separate login to track their call history. Agents can initiate outbound calls to customer from their dashboard.
Supervisors can monitor agent performance reports, incoming and outgoing calls analysis and productivity reports.
Enter your team mate extension number and connect remotely from anywhere using VOIP which makes easy one-on-one interactions and improves productivity.
Agent call analytics provides insight into agent productivity and activity management. Information on agent active online hours, offline hours count will be available in the activity section. Count on total answered calls and the total duration of calls in minutes for both inbound and outbound calls also be viewed in the activity section.
Track customer answered calls, missed calls and team's performance to keep track of all customer calls.
Missed Call Analysis
Missed call analysis gives complete information about missed call count for both incoming and outgoing calls and the reason for calls got missed on business hours.
Answered Call Analysis
Answered call analysis provides information about answered incoming and outgoing calls count and average duration with total hours of call got answered.
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