Instantly Upload leads
Now upload customer phone numbers as leads in the dialer section to automate customer calls. Assign a name to leads for further reference. Now agents are free from dialing customer phone numbers one after another in manual dialing.
A Dialer flow method connects the agent first and then routes the call to the customer, agents can have back to back calls to increase productivity.
Predictive dialer tends to connect customer first and then call gets routed to agents, a time-saving dialer model which reduces the waiting time of the agent.
Give an option for your customers to opting for a service or an acknowledgement or delivery confirmation using outbound IVR through a customized voice message.
Assign a name for the campaign and start the campaign based on business demand. Now choose a campaign model from progressive, predictive and broadcast. Select user interval duration ranging from minutes to seconds. User interval is the time gap between one customer call to another call.
Drag and drop agents based on their skills and availability to receive customer calls from the campaign. Set campaign status ON to start the campaign. Enable the mobile app feature to allow agents to change their activity status to receive campaign calls through the agent mobile application.
Live Call Feeds
Check the live status of the ongoing calls in your live call feed section in dashboard to improve productivity.
Monitor and listen active user calls to improve user performance and to resolve customer queries instantly.
Get Detailed Analysis
Campaign history will be generated once the campaign gets completed. It counts on missed calls, answered calls and total calls. Campaign report for both answered and missed calls can be downloaded. Reschedule features allows you to run the campaign again for listed missed calls.
- Too many sales teams still waste hours
- Low-value tasks like logging calls
Write down the feedback or comment for the particular customer call and use it for future reference.
Record customer calls to improve user and customer conversations for better customer experience.
Search by customer number, user activity, team call history and move in the dashboard.
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