Merits Of Virtual Call Center
Virtual Call Center allows customers to resolve their queries at any time. A traditional call center needs wired devices and hardware to manage business communication where TeleCMI helps to keep you away from physical setup cost. Settingup Virtual Call Center in cloud will give additional benefits to your business. Nowadays numerous business sectors are wishing to implement Virtual call center. TeleCMI Virtual Call Center service comes with various call managing features to interact with customers.
Auto Dialer is another way of making outbound calls to set of customers automatically. The outbound calls are equally split to each user by based on their activity.
Predictive dialer tends to connect customer first and then call gets routed to agents, a time-saving dialer model which reduces the waiting time of the agent.
Give an option for your customers to opting for a service or an acknowledgement or delivery confirmation using outbound IVR through a customized voice message.
Cost-Effective Virtual Call Center Setup
TeleCMI Virtual Call Center helps to make and receive your business calls at economic price. TeleCMI provides advanced Virtual call center services through cloud. Virtual Call Center Services comes with features of Real-time monitoring, adding notes, call back, agent status, etc. Virtual call center will act as the accessing point for both agents and customers. Get Iconic features to manage every business calls.
Monitor and listen active user calls to improve user performance and to resolve customer queries instantly.
Speak to users secretly while they are on the active call without disturbing the customer conversation.
Supervisors can coach agents in live customer call to improve quality and productivity.
Monitor & Analyse Business Calls
Call Center In Cloud remains an essential for every business & it helps to monitor the live calls of the customers. Supervisors can train the agents in live calls to improve business communication without disturbing the customers. Supervisor can monitor exact status of agents like online, offline, break, or dialer mode. Supervisors can get the complete data for the total number of missed and answered calls per day, week, and month. TeleCMI allows to set up the call flow from the dashboard and assign a team to attend the calls from concern department.
Outgoing Call POPUP
Agents will get a popup notification for outbound calls in CRM which allows agents to manage customer details for quick sales turn around conversion.
Outgoing Call Logging
Call logs of outgoing calls can be tracked in the history section of CRM which provides an option to pull call logs as reports with multiple filter options.
Record customer calls to improve user and customer conversations for better customer experience.
Implement Virtual Call Center In Cloud
Call center in cloud will give a professional look to your business, TeleCMI Virtual phone system allows to manage business calls. Virtual call center is highly recommended for every business. TeleCMI Virtual Business Phone System gives user-friendly features to manage every business call. Business can enable customized IVR menu to welcome the customers pleasantly, through which calls get routed to the predefined agents in respective departments.
Virtual Call Center
Virtual call center in cloud provides all the essential and advanced features that are required to manage a call center for any business.
Local & Toll Free Number
Select and activate local or toll-free number for your business in more than 70+ countries and connect with your customers.
Cloud telephony allows you to receive calls from anywhere without worrying about office setup by this feature all your customer calls will get responded instantly.
Receive Business Calls From Desired Location
TeleCMI virtual call center service allows agents to receive business calls from any remote location. Every business calls are transferred through cloud phone system and gives quick connectivity to agents & customers. Build a close connectivity with customers across the country with TeleCMI virtual call center service. Virtual call center activities can be monitor and handle from TeleCMI dashboard.
Write down the feedback or comment for the particular customer call and use it for future reference.
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