Dashboard
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High-Performing Sales Teams

Get the complete call analysis of all outbound calls that are made by agents. Outbound phone system enables sales architects to view the live outbound call feeds in dashboard. Agents can place note for each and every outbound sales call.

Auto Dialer

Auto Dialer is another way of making outbound calls to set of customers automatically. The outbound calls are equally split to each user by based on their activity.

Predictive Dialer

Predictive dialer tends to connect customer first and then call gets routed to agents, a time-saving dialer model which reduces the waiting time of the agent.

Outbound IVR

Give an option for your customers to opting for a service or an acknowledgement or delivery confirmation using outbound IVR through a customized voice message.

Click2call

Start initiating business calls by dialing the customer phone number on the click2call dialpad.

Sales Agent Coaching

Call whispering an important call management feature that enables supervisors to train their agents. When an agent needs help to answer customer queries, the supervisors can enter into live customer call conversation and coach the agents to rectify the customer query.

Supervisors use a live call monitoring feed which helps them to take customer and agent call. Call recordings of these conversations will be available in the call history for future reference.

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Call Monitoring

Monitor and listen active user calls to improve user performance and to resolve customer queries instantly.

Call Whispering

Speak to users secretly while they are on the active call without disturbing the customer conversation.

Call Barging

Supervisors can coach agents in live customer call to improve quality and productivity.

Live Call Feeds

Check the live status of the ongoing calls in your live call feed section in dashboard to improve productivity.
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Save Time And Eliminate Data Entry Using CRM

Integrating business phone system in CRM, work tools & helpdesk improves agents performance and saves more time. The agent initiates an outbound sales call from CRM and manage to input the call status, call remainders etc instantly.

  • Ease to initiate the call from work tool.
  • Manage call inputs instantly from CRM.
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Outgoing Call POPUP

Agents will get a popup notification for outbound calls in CRM which allows agents to manage customer details for quick sales turn around conversion.

Outgoing Call Logging

Call logs of outgoing calls can be tracked in the history section of CRM which provides an option to pull call logs as reports with multiple filter options.

Call Recording

Record customer calls to improve user and customer conversations for better customer experience.

Desktop notification

Get instant updates as notifications in the dashboard for each and every new report.

Activate Phone System Instantly.

Select and buy a local or international phone number for outbound sales call center in few easy steps. The selected number will be registered as an outbound number for your business sales calling activities.

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Virtual Call Center

Virtual call center in cloud provides all the essential and advanced features that are required to manage a call center for any business.

Local & Toll Free Number

Select and activate local or toll-free number for your business in more than 70+ countries and connect with your customers.

Cloud Telephony

Cloud telephony allows you to receive calls from anywhere without worrying about office setup by this feature all your customer calls will get responded instantly.

Indian Number

Get an Indian business number with TeleCMI instantly for your business and assign call flow with a customized IVR, forward business calls to indian numbers.
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Agent Productivity

Call analytics of TeleCMI will notify sales architects of agents productivity, calls they have missed, calls they have answered, their login and logout hours per day, top performer of the day and more to conclude the sales conversions rate.

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Tags

Group call reports based on tags to view it as an total desires report.

Call Notes

Write down the feedback or comment for the particular customer call and use it for future reference.

Call Back

Get back to a missed customer call instantly through phone numbers in the call back list.

Agent Status

Displays the current status of an agent like online, offline, break and dialer mode.

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