Route Calls To Right Team

Route customer calls based on the selected IVR option. Assign agents in teams based on their skills to handle customer queries. IVR option automatically route the customer to a particular team to provide a premium support system for customers.

Automatic Call Logging (Call Recording, Call Logs)

The phone system logs all call history and call recording with no-limit in storage. Call history can be logged as missed, answered calls. Customer phone number and conversation of a particular support call or a team performance can be retrieved from the history section in the dashboard.

Agent-wise call history can be viewed and search by customer phone number feature helps to list all calls based on the customer phone number. Voicemail of customers either after work hours or customer queries voicemail will also get logged in voicemail section.


Automatic Logging In CRM

Now connect the business phone system with work tools, CRM, ERP or Helpdesk to view and manage business calls in your CRM as a single platform. Incoming call notifications in your CRM describing customer phone number and add comments or notes for a business call.

Live Feed & monitoring Support Calls

Monitor all business calls in the live feed section to track agent performance and their call pickup ratio. The call monitoring section provides current information on agent and customer live interaction. The list of waiting customers, speaking customers and active online and offline status of agents can also be tracked.


Call Analysis & Agent Activity

The business phone system gives a complete analysis of the number of answered and missed calls. The analytics section provides information about the reason behind the missed support calls. It shows the percentage of calls missed on IVR, calls hanguped by the customer on welcome message, missed calls on business hours and unanswered calls.

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