Business and communication are inseparable. If you own a business, you must use a communication tool to have full control over your communication transactions, which is essential for the success of your business.
However, the type of communication technology you use is crucial and must satisfy your business communication needs.
The Public Switched Telephone Network (PSTN) has been in use for decades, while Voice over Internet Protocol (VoIP), also known as internet telephony, has been used as an alternative to traditional phone systems for several years.
Both technologies have made significant contributions to improving business communication.
However, since every business has unique requirements, choosing the right communication technology can be challenging.
But don't worry, in this blog, we will help you determine which communication technology is best suited to your business needs. So, read on to find out more!
What is PSTN and how does it work?
The Public Switched Telephone Network (PSTN) is a widely used standard communication system that has been in use for decades. It is a circuit-switched telephone network that uses underground copper wires, commonly referred to as "landline network systems," to facilitate communication.
PSTN networks work by utilizing various communication technologies, such as telephone lines, fiber optic cables, and switching centers.
When you dial a phone number, the call is transmitted through the network and reaches its destination. This network allows telephones to communicate with each other, making it a reliable means of communication.
What is VoIP and how does it work?
VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive calls, send SMS, and set video meetings using the internet instead of relying on traditional phone lines.
With VoIP, you only need an internet connection to communicate from any location without the need for a physical landline. This is because VoIP converts your voice into digital data packets that travel over the internet to the receiver's IP, softphone where it is decoded back into voice format.
Here is a detailed comparison of VoIP and PSTN
VoIP utilizes the internet for communication, while PSTN relies on traditional landline technology. These two methods of communication are entirely different from each other.
With VoIP, you can make calls using your existing devices like mobile, PCs, computers, and even desk phones as long as you have internet connectivity, whereas PSTN only works with the help of physical landlines.
VoIP phone systems offer flexibility and convenience as they allow you to make and receive calls from anywhere in the world as long as you have an internet connection.
Moreover, you can customize your VoIP plan based on your business requirements, adding or removing features as needed. Expanding your cloud phone system is also easy when your business grows, with no physical work required.
In contrast, PSTN is limited to the physical location where the landline is installed. Customizing the PSTN, such as adding more lines, can be challenging and may require physical work.
When comparing features, a VoIP business phone system has several advantages, including call queuing, custom caller ID, virtual numbers, advanced call routing, and more, as well as the ability to analyze performance metrics.
These features can greatly improve internal and external communications and help you identify areas that need improvement.
On the other hand, a PSTN system only allows for making and receiving calls.
Compared to the PSTN, VoIP offers more affordable call charges and requires less maintenance. As a virtual phone system, VoIP can be easily set up by purchasing a monthly or yearly plan from providers like TeleCMI, without the need for any physical hardware installation at your premises.
Furthermore, VoIP solutions provide remarkably low rates for both domestic and international calls compared to the PSTN, which, as mentioned earlier, uses traditional phone lines.
With VoIP, calls are made over the internet, resulting in significant cost savings for businesses. These cost-effective options make VoIP a more practical and budget-friendly solution for businesses looking to improve their communication infrastructure.
Choosing between VoIP and PSTN for your business communication needs careful planning, as the two technologies are entirely different. While PSTN has been used for decades, it struggles to keep up with the modern requirements of businesses.
As the saying goes, modern problems require modern solutions, which is why you should consider utilizing VoIP technology and cloud telephony to stay competitive. They are affordable and versatile and perfect for small businesses and big organizations.
You can get started with TeleCMI's VoIP phone system free for 10 days. They are packed with advanced features that meet and fulfill your business communication requirements.
With VoIP, you can enjoy the benefits of increased flexibility, scalability, and cost-effectiveness. By embracing this modern solution, you can streamline your communication infrastructure and ensure that your business stays ahead of the competition in today's rapidly evolving business landscape.