BLOG » 7 High-end Benefits of Cloud Phone System for Small Business
Regardless of the business size, every enterprise faces challenges and competition daily. One such challenge is operation streamlining. Cloud technology comes as a savior to make this process hassle-free. Cloud is the present trend that most businesses are adopting.
VoIP (Voice Over Internet Protocol) is a cloud-based technology that helps businesses to manage customer calls and improve their operations effectively. In this blog, let us learn the top 7 benefits of Cloud Phone System for Small Businesses and how it simplifies their work process.
A Cloud Phone System has the same functionality as the traditional phone system but operates over the Internet to manage the calls. It uses Cloud technology, where the data is stored in the cloud and accessed to route the calls and provide businesses with a wide range of features. Since it uses cloud technology, all the emails, photos, chats, documents, and other software stored in the cloud can be accessed from anywhere with a stable internet connection. The best examples are Google Drive, Microsoft 365, Dropbox, etc.
Unlike traditional phones, you don’t need to deal with wires and cables for setup. It is less expensive, easier to use, and faster to implement. Also, it operates over the cloud, which comes with greater security, which increases the security of the business as well. Virtual Phone Systems provide cutting-edge features and also eliminate the process of maintenance and troubleshooting.
More and more small businesses will adapt to Cloud Phone System, and these businesses can grow more than 15% in this market by 2025.
67% of them report they can enjoy increased productivity and resolve queries instantly.
Remote workers are happier as it supports a remote environment for businesses.
By 2024, the projected VoIP revenue will grow around $194.5 billion.
AI Chatbots will take care of 95% of customer interactions over the phone by 2025.
A report from Global Market Insights states the global VoIP market may hit $55 billion by 2025.
With a Cloud Phone System, businesses can save considerable costs. Businesses don’t need to invest in hardware, infrastructure, and workstations. In addition to reduced upfront and maintenance costs, Cloud Phone Systems offer savings in the following ways:
Cloud Phone Systems eliminate the need for physical infrastructure, which refers to on-premises infrastructure. Traditional Phone Systems will require businesses to purchase and maintain costly hardware and wiring. With Cloud Technology, Best Cloud Phone System Providers handle all the necessary infrastructure, resulting in equipment and maintenance savings.
Cloud-based Phone Systems excel in providing enhanced communication in a single omni channel platform. It can be instant messaging, video conferencing, team collaboration, etc., happening on the same platform.
Traditional Phone Systems offer higher charges when the call happens outside the country. On the other hand, there is no such rule in the case of Cloud-based systems. Long-distance and international calls are inexpensive because they transmit calls over the internet.
Cloud Phone Systems are designed to support remote working environments. Since it is a cloud system, anyone from anywhere can access the data and work effectively.
Cloud Phone Systems are scalable to the core and are compatible to meet the needs of the Small, Medium, and Enterprise businesses. As the business expands, it is easy to add or remove phone lines and other features without any need to adjust the physical infrastructure. It is easy to scale your phone system based on your business needs, so there is no waiting time for the IT support team to maintain, add or remove phone lines, etc.
As customers are the pillars of any enterprise, it is crucial to help customers. With Cloud Phone Systems, customers can enjoy features such as Auto Attendants, Virtual Receptionists, and Call Queuing to deliver a better service. Calls will be skillfully routed to the respective teams or agents to reduce the waiting time for the customers.
If your enterprise utilizes multiple applications and channels for business operations, then the Cloud Phone System can be more beneficial in integrating them. TeleCMI enables businesses to integrate different applications, such as Hubspot, Zoho CRM, Salesforce, Zendesk, Freshdesk, etc, in a single omnichannel platform. This integration streamlines workflows, increases efficiency, and enhances overall customer experience.
Cloud Phone System allows employees to work from anywhere with a stable internet connection alone. It means you never miss any call, regardless of location or the device. This flexibility helps businesses to enable a remote-friendly work environment, accommodate and distribute different teams, and offer the freedom for employees to choose from where they are willing to work while remaining connected to the Business Phone System.
Cloud Phone System offers advanced features that improve productivity and provide exceptional customer service. These features include Call Forwarding, Call Recording, Live Call Feeds, Sticky Agent, Deeper Analytics and Reporting, Call Whispering, Call Barging, etc. Small Businesses can quickly use these features, which are limited and expensive in traditional phone systems.
Businesses don’t need to worry about the data safety and recovery. As the data is stored over the cloud, even in the account of disaster and data loss, with routine data backup, it is possible to recover and access the data in a single click. When traditional lines are down in times of disaster, cloud phone systems are reliable and resilient. When there is an outage with the internet, the Call Forwarding feature acts as a savior and routes the call smoothly to ensure customers are connected to the desired team or agent.
A Cloud Phone System can eliminate the need for IT resources from small businesses to enterprise businesses, as the cloud phone system provider hosts and manages the application. Anyone can initiate the process and implement Cloud Phone Systems, a popular strategy for small companies with less investment and need to function without IT support. On the other hand, mid-sized businesses with IT support can benefit equally when the devoted IT team can work on other critical tasks, paving the way for dedicated work.
Overall, a Cloud Phone System embraces businesses with advanced communication features, cost savings, flexibility, and scalability to compete with other businesses effectively in the present world landscape.
At TeleCMI, we offer the Best Cloud-based Phone Systems for Small Businesses, enabling the company to grow instantly. We understand the importance of your Cloud Phone System and help you to achieve your company’s business goals. Migrating from an old phone to a Cloud Phone System is simple. This will help you to meet better costs, manage your team effectively, and meet the future of business communication.
We offer AI-integrated software with high-end features that help your business stand out. Right from the requirement gathering to frequent software maintenance, our dedicated expert team takes care of everything. We also understand the importance of real-time reporting and API integrations to maximize efficiency and deliver excellent results.
If you are looking to elevate your business to a higher level, we can make it happen at a budget-friendly price. In the meantime, you can explore our features and know how it fits your business effectively. Check with us for a free demo and learn more about our application.
A tailor-made Cloud Phone System is designed to meet the needs of any business regardless of its size with limited investment. At TeleCMI, we know every specification and feature required for business growth and customize the application accordingly.
Yes, absolutely. Your employees from different parts of the world can collaborate and work similarly to how you work in a physical environment. Cloud Phone System enables you to work from multiple devices, such as Mobiles, Web apps, Desktops, Tablets, etc.
You can also integrate your existing phone system, eliminating the need for a new VoIP Phone System. This can be the best choice if you are a small business with limited investment options.
Cloud Phone Systems are cost-free to set up and do not have any equipment charges. At TeleCMI, we provide customized software based on the business needs, and charges depend on it.
Cloud Phone Systems are easy to maintain, and the IT team can work on it without working on it as the Cloud Phone System Provider will be taking care of it.