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A cloud PBX is a telephony infrastructure that is hosted remotely by the provider and can be available to use for customers by paying monthly or annual fees. Unlike on-premise PBX, cloud PBX eliminates the need to install expensive telephone equipment within the premise for businesses. As a result, you can communicate from anywhere within and outside the office using mobile, desktop, or desk phone devices powered by your cloud PBX vendor.
VoIP is a communication technology expanded as Voice Over Internet Protocol, meaning you can make and receive calls on your existing devices using an internet connection. Not all providers use VoIP in their cloud PBX system. Only a few, like TeleCMI, have this feature. The benefit of signing up with the VoIP-based cloud PBX provider is you can reduce call charges by up to 60% as call management is done over an internet connection.
Typically cloud PBX provider charges you a flat monthly fee for using their cloud telephony platform in addition to usage-based charges like the number of calling minutes and features activated. Providers like TeleCMI offers an unlimited calling plan, which allows endless talk time for a flat fee. As a result, you can avoid minutes-based charging and don’t need to stress yourself worrying about call charges.
Based on industry reports, the average salary for a call center agent in the Philippines ranges from Php 20,000 to Php 25,000 per month, higher than the national minimum wage.
However, it's important to note that wages and benefits in the call center industry in the Philippines may vary depending on factors such as work experience, skills, job position, and company policies.