When it comes to business telephony, there are a plethora of options available today. Two of the most popular ones are VoIP and cloud PBX. Although many people use these terms interchangeably, there are significant differences between them.
While VoIP refers to a technology that allows users to make and receive calls over the internet, Cloud PBX is a complete phone system with VoIP that offers advanced features and functionalities beyond just voice calls. Most cloud providers like TeleCMI use VoIP technology to transmit calls and multimedia communications over an internet connection.
In this article, we will delve deeper into these two technologies and explore the differences between them.
What is VoIP?
Voice over Internet Protocol (VoIP) is a mature communication technology that enables voice and multimedia communication over the internet. With VoIP, your voice is transformed into digital signals that can be transmitted to the recipient as audio.
VoIP solutions are delivered through various means, including hardware devices, software applications, and mobile devices, allowing for flexibility and convenience.
To make it simple, VoIP is a technology used in the cloud PBX phone system. So sometimes people call cloud PBX a VoIP phone system.
Note: Some Cloud PBX Providers still use alternative technology for call termination than VoIP. So ask your provider whether they have a VoIP feature before making a purchase.
Benefits of using VoIP
VoIP offers significant cost savings as one of its primary benefits. VoIP calls are considerably more cost-effective than traditional phone calls, particularly for long-distance and international communication.
Furthermore, VoIP is compatible with various existing devices, including laptops, smartphones, and tablets, among others, which eliminates the need to purchase additional hardware for calls.
This also results in greater convenience and accessibility. With VoIP, you can make and receive calls from anywhere, thereby increasing your mobility and supporting a hybrid work culture.
What is Cloud PBX?
Cloud PBX is a complete phone system that offers advanced features and functionalities beyond just voice calls. PBX stands for Private Branch Exchange, which refers to the private phone system used within a company.
In a traditional PBX system, a physical switchboard is used to route calls to the appropriate extensions. In a cloud PBX system like TeleCMI, the switchboard is hosted in the cloud, allowing businesses to access advanced features and functionalities.
Benefits of using Cloud PBX
Businesses can benefit from a wealth of advanced features with cloud PBX systems, such as intelligent call routing, multi-level IVR, conversational AI, integrations, advanced tracking, and performance analysis.
Beyond just enabling high-quality voice communication, these features provide powerful tools to track and optimize performance across your organization.
By utilizing the various features of cloud PBX, businesses can streamline workflows, improve communication capabilities, and ultimately enhance productivity.
With cloud PBX, companies can take advantage of advanced technologies to stay ahead of the competition and stay connected to their customers.
Which One Should You Choose?
The decision to use VoIP or cloud PBX for your business telephony depends on several factors, such as your business needs, budget, and existing infrastructure.
If your budget is limited and your primary focus is solely on making and receiving calls, VoIP calling solutions may be the more affordable option.
However, it's important to note that these solutions may not come with advanced features to track your business communication effectively.
On the other hand, if you require a full package of advanced features and functionalities to ensure efficient business operations, such as call tracking, performance analysis, and integrations with other business tools, then a cloud PBX solution may be a better fit for your needs.
It's essential to keep in mind that inadequate communication tracking can significantly impact your business's performance, and that's why it's crucial to have an appropriate solution in place.
But don't worry, TeleCMI's got you covered
Are you curious about how you can afford both a cloud-based PBX solution and a VoIP calling solution for your business? We have the perfect solution for you! Our cloud-based PBX solution comes with an integrated VoIP calling solution, allowing you to take advantage of advanced PBX features and VoIP calling capabilities in one convenient location.
This all-in-one solution can significantly save costs for your business, compared to purchasing separate PBX and VoIP services. And the best part?
You can try our service for free with our free trial
free trial to see the benefits for yourself.