Business Phone Systems are significantly an affordable option for efficient customer engagement. These systems help businesses to make and receive customer calls effectively. These phones are more advanced ones than traditional phone systems as they have multiple features right from call management to analytics and tracking of customer calls and inquiries.

A stat from Gartner states that VoIP costs will decline around 5% annually, although they are very cheap. In addition to cost, businesses can also save time as well. VoIP saves 32 minutes of calls per day for businesses.

This blog discusses how much does a business phone system cost per month in detail.

When discussing the business phone system costs, it is crucial to know the influencing factors. Here are those:

An On-Premise Business Phone System is physically installed and operated where the business is located. Since the hardware is handled onsite, the company is responsible for taking care of maintenance and upgrades. They are traditional phone systems that are used by multiple businesses. They are expensive to set up as they require hardware and other equipment.

Also, they need more flexibility. Anyone looking to make calls through the business phone system must physically be present in the office. Hence, remote employees cannot dial, make, or receive calls away from their desks.

IP or Desk Phones are the ones that use the internet to place calls. These desk phones are connected to the Internet to speak with customers. Whenever an agent is trying to speak with a customer, they have to stay connected at their place with desk phones that operate through the internet.

These phones are similar to IP phones with the difference that they are cloud-based phone systems that work through VoIP technology, where the data is stored over the cloud. Hence, unlike desk phone systems, one can make and receive calls anywhere in cloud-based business phone systems with an internet-connected device.

Hardware costs are an expensive factor when speaking about business phone system pricing. It can include the servers, handsets, IP phones, and other major equipment that businesses need to manage incoming and outgoing customer calls.

When considering cloud-based VoIP systems, equipment is unnecessary to handle customer calls or manage inquiries. Businesses can connect with customers worldwide through any device, such as mobile phones, laptops, tablets, and desktops. In the case of on-premise and desk business phone systems, businesses have to invest in buying hardware, which is relatively super-rich.

The larger the team grows, the business phone cost will also gradually increase.  With a cloud-based business phone system that operates through VoIP, you can pay a small amount per user and can easily enhance your business phone system.

Moreover, one won't need to wait for new desk phones to be installed when a member has to be added or removed. As an admin, you can simply log in to the system and add or delete any user with a single click in cloud phones, which are basically low-cost business phones. But on the other hand, with on-premise traditional phones, you need to pay for users and their specific hardware costs.

The maintenance cost varies depending on the type of business phone system you choose for your business. Traditional on-premise phones are said to have expensive maintenance costs as they require a lot of manual work, such as wiring and technical experience. Additionally, they will also require monthly maintenance, which can add to hardware costs.

While with VoIP systems, businesses don’t need to spend expensive amounts on hardware upgrades and maintenance. Anyone can do a VoIP account setup, and there is no need for them to have technical knowledge to get started. One just needs any device to set up an account, which can happen within 15 minutes. At the same time, this is not the case with on-premise systems.

If you have a remote team to manage your customer calls, On-premise analog systems will require agents to be physically present in the office, which is impossible with a remote team spread across the world.

To put it all together, VoIP phone systems can be an excellent solution when speaking about business phone pricing for different businesses.

While discussing how much is a phone system for a business, TeleCMI comes with the most affordable cloud-based VoIP solution in the market that helps customers set up their systems in minutes. We make exclusive low-cost business phone systems for small businesses to help them retrieve high-end profits.

TeleCMI offers top-notch features that help you set up a business phone at a reasonable price.

Here are a few such features:

Businesses can integrate with their existing business tools such as Zoho CRM, Freshdesk, Salesforce, Hubspot, Zendesk, Zapier, etc easily with us. With this feature, you don’t need to switch between the applications; everything is integrated and can be viewed on the informative dashboard.

We excel in offering full-fledged call management features such as call recording, call whispering, call queueing, call masking, call conferencing, call forwarding, call routing, call barging, call analytics, etc. Businesses can make, receive, and analyze customer clocks simply with a single click.

Businesses can monitor customer calls in real time. They can know the number of missed, incoming, and outgoing calls in real-time, agents who are handling them, customer queries, etc. They can also get to know the status of ongoing customer calls and also direct the agents to speak to convince them in a live call with a call whispering feature.

We ensure 99.9% uptime for our customers to handle high-quality audio calls. This provides an opportunity to get out of latency and poor call quality issues by offering a clear communication channel that enlightens the customers.

There is no limit on the number of inbound and intercom calls with TeleCMI's business phone system. Customers from all over the globe can make calls to your business phone number, and we don’t have any limits on it.

Businesses and their agents can choose either mobile or web applications to handle customer calls. We have readily-made applications in both these environments, and one can choose the one that suits their need. If you are in a travel or out of the office, a mobile can be a convenient device.

We assign caller IDs to the agents for handling customer calls. Based on the location, multiple caller IDs can be assigned to a single agent, which is completely flexible and helps one to handle different customers all around the globe.

We assign caller IDs to the agents for handling customer calls. Based on the location, multiple caller IDs can be assigned to a single agent, which is completely flexible and helps one to handle different customers all around the globe.

Agents can lively transfer their customer calls to a supervisor or a lead of a higher position if they are unable to resolve a customer query. Similarly, the call transfer can happen out of the branch as well.

TeleCMI offers AI-integrated features such as AI-based call routing, Intelligent IVR, etc. This is nothing but forwarding or transferring customer calls from one agent to another using Natural Language Processing (NLP) that collects voice requests and uses that information to route the calls through IVR.

As TeleCMI is responsible for delivering a business phone service pricing at a feasible amount, we don’t charge any price for maintenance, setup, or deposit. Customers need to pay the plan price, usually low-cost business phone systems.

Here is a rough answer from TeleCMI for how much does a phone system cost for a small business:

If you are looking to set up a business phone system at a cost-effective price, TeleCMI is here to help you. You can get in touch with us for a free demo session and understand how our product works & why TeleCMI is unique from the rest of them.