BLOG » IVR Number: How It Works & Buying Guide - TeleCMI
IVR stands for Interactive Voice Response. It is an automated technology that uses a pre-recorded voice to interact with customers. It is usually used in call centers to provide customers with automated responses to their inquiries. IVR technology allows customers to navigate a menu of options, access information, and receive automated support services.
Setting up an IVR call is relatively easy and can be done in a few simple steps.
1. First, you will need to purchase an IVR system from TeleCMI.
2. Next, you will need to configure the system to your requirements, such as setting up an automated greeting and call routing options.
3. Finally, you will need to connect your system to an existing phone line or a VoIP provider.
Once your system is properly configured, you can begin to receive IVR calls. You can also set up a menu for customers to choose from, as well as customize the audio prompts and messages.
The cost of an IVR number varies depending on the provider and the type of service you need. Generally, basic IVR services from TeleCMI can cost only $20 per month. With more advanced services such as intelligent call routing, multi-level IVR, voice mail options, etc., you can get these advanced features with the TeleCMI basic plan.
Yes, TeleCMI provides IVR numbers for multiple countries, allowing you to create a virtual presence in different locations. By using their service, you can easily set up a virtual phone number with a local area code to give your customers a local calling experience. You may want to contact TeleCMI directly to learn more about the availability of IVR numbers for the country or countries you are interested in.
IVR and toll-free numbers are practically the same, although they are often used in combination to improve the customer experience.
Both IVR and toll-free numbers are virtual telephone numbers that does not incur any charges from the person making the call, with the charges for the call being paid for by the recipient of the call. Toll-free numbers are often used for customer service, marketing, or sales purposes.