BLOG » Level 3 VoIP Numbers: Why Should Businesses Use Them?

Level 3 VoIP Numbers: Why Should Businesses Use Them?

Are you searching for the latest VoIP technology to run your call center more efficiently with reduced operational costs?
A level 3 VoIP number is the most suitable option for business! However, we will enlighten you about what it is and how it distinguishes itself from other alternative VoIP solutions.

What is a Level 3 VoIP number?

A level 3 VoIP number is a type of virtual phone number used by businesses, which is routed through voice over IP (VoIP) to reduce costs compared to traditional phone lines (PSTN). The focus of creating this was to help call centers handle large volumes of calls using Toll-free numbers while keeping operating costs low.

Businesses can benefit from having a Level 3 VoIP number as it can enhance their brand value. Toll-free numbers are a popular marketing strategy that enables customers to contact a business without incurring fees. This free method of communication can increase customer satisfaction and loyalty.

If your company has a level 3 VoIP number, when customers call that number, their toll-free voice calls from traditional phone networks will be transformed into IP traffic through your company's Softswitch.
After your agent speaks, the IP traffic flows over Level 3's MPLS IP network. The signals are then converted back into a format that can be understood by the PSTN and sent to the intended receiver.

Businesses need to keep up with changing communication preferences of customers, and speaking with agents in real time is now an expectation.
By investing in Level 3's service, you can enjoy the following advantages:

Using VoIP is a cost-effective solution that can help businesses save money in multiple ways.
Companies can avoid expensive long-distance phone lines by making phone calls through an internet connection, leading to significant monthly bill savings.
Businesses with global clients or remote teams that need to make a high volume of long-distance calls can particularly benefit from VoIP.
VoIP reduces monthly bills and cuts down on the cost of purchasing expensive hardware and equipment.
Traditional phone systems require businesses to invest in pricey equipment such as PBX (Private Branch Exchange) systems, handsets, and wiring.
On the other hand, VoIP only requires a reliable internet connection and a VoIP provider that offers an easy-to-use platform.

When it comes to business communication, having a high-quality VoIP call is crucial. Even with a fast internet connection, poor call quality can cause disruptions like jittery audio and echoes.
Fortunately, businesses can benefit from Level 3 VoIP. TeleCMI uses top-notch codecs like G.711 to transfer more data per second and routes calls over a high-quality network for crystal clear audio.
Additionally, echo cancellation enhances the overall call experience, making communication seamless.

VoIP solutions provide significant flexibility to support hybrid work cultures. With internet access and the ability to make and receive calls and SMS from any location, VoIP allows employees to work from home or while traveling without limitations.
VoIP phone systems are simple to integrate with other collaboration tools, such as CRM and API platforms, enabling seamless collaboration across any location.
This adaptability guarantees smooth business operations, even if the workforce is distributed or operating in a hybrid work environment.

With VoIP phone systems, making and receiving calls and text messages from anywhere in the world with an internet connection is possible, providing global accessibility.
Using VoIP, businesses can effortlessly connect with their customers, partners, and employees worldwide without being concerned about costly international calling plans or long-distance charges.
VoIP providers like TeleCMI usually provide local and toll-free numbers in various countries and regions, enabling businesses to establish a local presence and build customer trust and loyalty.

Businesses prefer VoIP phone systems due to their security, privacy and modern features. Encryption protects communications against unauthorized access, ensuring sensitive information like financial transactions or customer data remains secure.
VoIP providers also implement strict security protocols to prevent network and system breaches.
These protocols include multi-factor authentication, firewalls, and anti-virus software. Choosing an ISO 27001-certified VoIP provider is advisable to maintain high information security standards.

To make your call center operations more efficient and save on costs, consider getting a Level 3 VoIP number. This type of number allows you to use toll-free lines to improve customer satisfaction and loyalty without additional charges. TeleCMI offers Level 3 VoIP service that provides:

Cost-effective solutions

Excellent call quality

Hybrid work options

Worldwide accessibility

Robust security and privacy features

We offer a free trial for Level 3 VoIP numbers to experience the benefits for yourself.