In the modern workplace, communication is key. It is the foundation upon which businesses are built, and the glue that holds everything together. Yet, with the rise of remote work and flexible schedules, traditional phone systems are no longer sufficient to meet the needs of modern businesses.
That's where hosted phone systems come in. In this blog post, we'll explore what a hosted phone system is, how it works, and the advantages it can bring to your business communications.
What is a Hosted Phone System?
A hosted phone system, also known as a cloud PBX or virtual PBX phone system, is a telecommunications solution that utilizes the internet to transmit voice, data, and video communications.
Unlike traditional phone systems that require on-premise equipment and hardware, hosted phone systems are maintained and managed by a third-party service provider.
In a hosted phone system, your business phone calls are routed through the internet using (Voice over Internet Protocol) VoIP technology, which has become the industry standard for modern communication.
Unlike traditional phone systems that rely on physical phone lines, every hosted phone system now uses VoIP to transmit voice calls.
This allows you to make and receive calls from anywhere using a VoIP phone system, using any device that has an internet connection.
Whether you're in the office, at home, or on the go, a cloud phone systemenables you to stay connected with your colleagues, customers, and clients, providing a seamless communication experience.
How does a Hosted Phone System work?
A hosted phone system works by connecting your business phone lines to a cloud-based platform, which is maintained and managed by a service provider like TeleCMI.
The provider takes care of all the technical aspects of your phone system, including hardware, software, and maintenance.
To launch a hosted phone system, you'll need to sign up with a service provider who will provide you with access to their cloud platform.
This platform will act as the central hub for all of your business communications, including phone calls, integrations, instant messaging, and more.
Once your system is set up, you'll be able to manage your phone lines and phone system settings through a web-based portal. This portal will give you complete control over your phone system, allowing you to route calls and use other features.
What are the advantages of a Hosted Phone System?
There are many advantages to using a hosted phone system for your business communications. Here are just a few of the key benefits,
You can avoid investing in costly on-premise equipment by using a hosted PBX system. Instead, you pay your service provider a monthly fee that covers all of your virtual phone system needs.
This allows you to make calls from your existing devices using softphones and control everything through a web portal. This not only provides convenience and flexibility, but it also saves money on hardware and maintenance.
Easily scalable as the business grows
One of the significant advantages of hosted phone systems is their high scalability, which allows them to grow and expand with your business.
Whether you need to add new phone lines, users, or features, a hosted phone system can accommodate your evolving needs.
This makes it especially useful for startups looking to scale up in the future or seasonal businesses that expect a high call volume during particular seasons, such as holiday sales.
Flexible for remote working and hybrid environments
As we deal with the fallout from the pandemic, hybrid work cultures are becoming more popular. Hosted PBX systems have grown in popularity in recent years due to their cloud-based nature, which allows them to be accessed from anywhere with an internet connection.
This means you can work remotely, whether from home, on the go, or from anywhere in the world, without being tied to a physical phone system.
Unlike traditional phone systems, cloud-based phone systems provide users with greater flexibility and accessibility.
It’s more secure
Every business prioritizes security, and hosted phone systems are typically designed with strong layers of security. By selecting the most secure cloud telephony provider like TeleCMI for your organization, you can be confident that your phone system is safe.
One way to ensure this is to choose a provider that is ISO 1900 data security certified, such as TeleCMI offering multi-layer security with end-to-end encryption technology, ensuring that your data is highly secure.
A unified communications platform
Unified communication platforms allow you to communicate both within and outside your organization using a single tool. This means that various teams, such as sales or customer service, can design their entire communication strategy around their hosted VoIP solution.
Additionally, apart from making calls, the right provider offers several other features such as instant messaging with team members, hosting video conferences, and calling customers.
All these features are available within the same hosted phone system, making it a versatile solution for communication needs.
Why are businesses increasingly interested in Unified Communications in particular?
Unified Communications as a Service, or UCaaS, as we mentioned earlier, is a type of hosted phone system that goes beyond traditional voice communications. UCaaS systems integrate a wide range of business communication tools, including voice, video, messaging, and collaboration tools, into a single platform.
By using a UCaaS system businesses can benefit from a comprehensive suite of communication tools that enable them to work more efficiently and effectively.
UCaaS systems can also be customized to meet the specific needs of different organizations, making them highly flexible and adaptable.
One of the key advantages of UCaaS systems is that they can help to facilitate remote work and collaboration. With features such as video conferencing and instant messaging, remote workers can stay connected with their colleagues and work together seamlessly, regardless of their physical location.
UCaaS systems can also help businesses to save money by consolidating their communication tools into a single platform. This can eliminate the need for multiple software solutions and hardware investments, which can add up quickly.
Make the Switch to a Hosted Phone System
TeleCMI provides a hosted PBX system that includes all necessary system updates and maintenance handled by us. The cloud PBX comes equipped with an extensive range of telephony features, including softphone, multi-level IVR, intelligent call routing, advanced analytics, and apps.
TeleCMI's cloud PBX can be tailored to suit businesses of any size, with the ability to add new users as needed. Since most service providers charge per user, you can rest assured that you only pay for what you require, and the business phone system can grow with you.
Moreover, our hosted PBX service offers excellent flexibility, which is particularly useful if your company operates in multiple locations or has a large number of employees.
With our cloud PBX, you can connect remote employees within a single PBX system without the need for additional providers' services or other workarounds, enabling faster and easier coordination with branches abroad than ever before.
Try TeleCMI Cloud PBX with our free trial to experience the benefits for yourself.