Let us look at how VoIP phone systems can help businesses improve their productivity.
What Is A VoIP Phone System?
A VoIP phone system, also known as a cloud-hosted phone system, is a multichannel
platform that allows you to interact via various communication channels such as
voice, SMS, WhatsApp, AI tools, and APIs with CRM integration, all of which are
accessible via data line.
It handles all your customer interactions for your business effectively compared to
the traditional phone system.
The Cloud-phone system offers multiple choices of valuable features. Intelligent
Call Routing, Advanced Call Analysis, Conversational AI, Auto Dialer,
International Number of 70+ countries, API and CRM Integration that help to increase
Let's say your business currently expects to see major growth. A hosted phone system
allows you to access advanced features like multiple phone lines, extensions, and
more without spending a vast amount on installation.
The Cloud phone system securely stores your entire telephony interaction data on the
cloud for faster access and efficiency in data control.
Table Of Contents:
What Is A VoIP Phone System And How Does It Work?
1. Cost-effective And Quick Setup.
2. Use advanced features to improve your business communication.
3. Improved sales and support team.
4. Incredibly Scalable and flexible.
5. Keep your conversations Highly Secure.
How Does A VoIP Phone System Work?
In a cloud phone system, all data transmission takes place over the web. It converts
the human voice into digital data and sends it over the internet to the recipient of
the call. A Cloud PBX is used to route all incoming and outgoing calls.
Everyone with the help of the web can access the VoIP phone system. VoIP calls can
be made using Softphone, an app installed on your smartphones, laptops or tablets.
In a VoIP so, you can manage phone numbers, call forwarding, adding new users or
agents, and more through an online dashboard.
1. Cost-Effective And Quick Setup
Affordable Call Charges
A business needs to cut down on its expenses in every possible way to be successful. A Cloud phone system takes the concept a step further.
In a VoIP business phone system, voice communications are not routed through traditional networks; instead, voice communication is handled through a hosted internet system.
Since, every call is made through the Internet on a VoIP phone system, so the call charges are more affordable than on traditional phone systems.
Affordable International Numbers
Globally, the Cloud phone system provides numbers in over 70+ countries with instant activation and low costs. If your company operates in multiple countries, you can provide services to your clients using familiar phone numbers (e.g. Indian numbers in the India, Singapore numbers in the Singapore, American numbers in the USA, and British numbers in the UK, etc).
Installation Is Quick And Easy, And There Is No Need For Hardware.
If your business is in the initial stages, it is hard to spend a huge amount on traditional business phones to install the hardware like PRI lines and storage servers that are required to run a business phone system. Additionally, it takes months to install and you need to hire an employee for hardware maintenance.
Small and medium businesses can't afford that much, especially if their business needs a business phone system to increase their productivity.
A cloud phone system can be setup quickly and easily since no hardware or equipment is needed at your business location.
By switching your business to cloud telephony, you need not spend on installation and maintenance, thus saving your spending effectively and boosting your business growth.
2. Use Advanced Features To Improve Your Business Communication.
The traditional phone system offers limited features and is outdated compared to the VoIP business phone system.
A business needs an advanced phone system to achieve its communication requirements to keep the business updated to fight with competitors.
There are several advantages to a cloud phone system over a traditional PSTN phone system, including advanced VoIP solutions, integration with third party apps like CRM software's, better overall value, and scalable plans.
The VoIP solution providers offer advanced features like intelligent call routing, advanced call analysis, conversational AI, auto dialer, API and CRM integration, and more. The Cloud phone system enables instant modification of features based on business needs and availability, which saves time and increases business productivity.
3. Improved Sales And Support Team
Business VoIP providers provide VoIP call center solutions to companies that primarily rely on calls and client or customer follow-up.
Every business needs a sales team responsible for generating sales, establishing relationships with customers, and maintaining these relationships. Each day, the sales representatives make multiple sales calls, and more than half of their time is spent on manual dialing.
Automated calls reduce employee work and also increase business productivity by using this feature called Auto Dialer. An auto-dialer helps to make automated calls and voicemails.
In Auto Dialer, there is no need to make outgoing calls manually. Instead of the auto-dialer making every outgoing call on behalf of employees, it reduces the workload for employees and enhances business productivity.
A Higher Level Of Customer Service
It is important to people to be able to resolve their issue as soon as possible, and they dislike being kept on hold while they call a business. Customer service can be improved by reducing long hold times, using digital channels, and utilizing resources such as virtual assistants.
In cloud-based IVRs, customer calls are automatically directed to the agent who is best qualified to answer their questions. Customers can choose from a menu of departments. By choosing the appropriate department for their queries, customers reduce their hold times.
Connecting with customers in their native language helps reduce communication gaps and enhance customer satisfaction in a country like India, where there are a multitude of languages spoken. Customers can communicate with your business in their preferred language through an IVR system.
4. Incredibly Scalable and flexible.
A VoIP phone system is much easier to scale than a traditional phone system. If you want more capacity, you must install additional lines and upgrade physical systems with traditional telephone systems.
Depending on your requirements, you may want to relocate or completely renovate your current space. These growing pains can be avoided by implementing a VoIP phone system.
You can go from a few standard phone lines to a full call center by simply changing a few administrative settings in your system.
The ability to scale up and down your capacity as needed is greatly simplified. VoIP phone systems are an excellent way to reduce business expenses, especially if your company has highly seasonal demands.
The business VoIP services allows employees to use an official business number to appear to customers or clients as authorized employees.
Many businesses today operate from multiple locations and allow employees to work from home. The cloud phone system allows employees to log in from anywhere and take calls from their mobile devices.
Effective Team Collaboration
Even if employees have to be in the field or customer places, they can still communicate with customers and team members to complete the task without compromising the quality of work.
5. Keep Your Conversations Highly Secure And Scalable
The business VoIP providers offers additional security measures, which keeps business data more secure compared to traditional phone systems. Cloud telephony is essential for organizations when data is the most valuable asset. Cloud phone systems store data in the cloud, keeping it safe.
Prevent Data Loss
Additionally, in a cloud phone system, your data will be secured in the cloud. If any data is accidentally lost on your site, you can retrieve that data from the cloud. Keeping your customer data secure will increase the trust between your business and your customers.
There is nearly perfect uptime with VoIP phone services. As long as their internet connection stays stable, any business that uses the internet regularly can enjoy constant uptime.
Finally, to conclude, we have discussed a few VoIP solutions of a business VoIP services that help to move a small or medium-scale business to the next level. Moving your business to a cloud phone system will allow you to experience advanced features, flexibility in work, advanced customer support, and more, taking your business to the next level.