In this blog, Let's dive deep to know more about Outbound Call Center Software for
A basic business setup requires a telephone system that helps to connect with
customers anytime for a quick sales response. Let's focus on analyzing these
business calls for evaluating telecallers performance and to improve business
growth. Generations of business telephony keep on changing day by day through
high-class telephony products that are evolving in a quick turnaround time across
the globe. It keep on revolving around these old school telephony models and got
ended up in the latest cloud telephony business Outbound Call Center Software model.
Let's see in detail, why should a business adopt cloud telephony Outbound Call Center Software for their sales team? What makes a difference between the new
Outbound Call Center Software with the traditional way of reaching a customer
through a normal telephone?
What Is Call Center Software?
Call center software is a tool that helps to make an Outbound Call to customers for
a productive business environment. A call center software has been traditionally
deployed through hardware-dependent sources. Later this has been made deployed from
the cloud which has been coined as cloud telephony call center software for business
solutions. A call center software in the cloud allows you to communicate with your
customers without the help of hardware setup namely EPABX, Fixed line PRI & other
required hardware. With the help of cloud telephony call center software, any modern
business can operate their call center with a high-profit rich business model.
Most of modern businesses adopting Outbound Call Automation through cloud telephony
to avoid hardware dependency, wired infrastructure and fixed-line telephone
connections. Outbound Call Center in India has grown aggressively in the last few
years. The growth of cloud telephony in the Indian call center culture is the reason
behind solving customer sales queries and business call monitoring through various
advanced Outbound Call Center Features in the dashboard.
Cloud telephony Outbound Call Center Services in India changed the way telephony
setup works with physical hardware devices which results in high-cost addition in
terms of power consumption and hardware maintenance. The main focus is to connect a
maximum number of business sales calls to all the individual telecallers. Sales for
a business will get a new height only when the telecallers reach a maximum group of
customers in the daily schedule.
How Do You Do Outbound Sales Calls?
Many businesses are still using manual outbound telephone dialling method to reach
customers for sales followups where the sales calls cannot be tracked, No option to
retrieve the call history, Lack of call reports analysis, Unable to listen to
customer and telecaller conversation, lots and lots of difficulties can be described
with the manual telephone outbound sales calls dialling. To ease these difficulties
TeleCMI Outbound Call Center Services make telecallers to handle Outbound Calls to
sales prospects and monitor call analytics easily. The live feed feature in the
dashboard allows supervisors to handle call monitoring through live call handling
which tends to improve sales growth to newer heights.
Let's get started calling customers through TeleCMI cloud telephony Outbound Call Center Software with the ease of reaching customers and closing sales deals
effectively. Outbound Call Center Services comprise advanced business telephony
Outbound Call Center Features which make a huge difference in contacting customers
in real-time. TeleCMI Cloud telephony business model has been authorised by many big
players in the market. Nowadays a modern business model requires an advanced
Outbound Call Center Software that has many powerful Outbound Call Center Features
that allow telecallers to reach sales leads from anywhere through a mobile phone,
landline phone or through TeleCMI softphone (International VOIP solutions).
How Can I Improve My Outbound Call Center?
TeleCMI is one of the modern age cloud telephony providers which offers cloud
telephony solutions for Outbound Call Center Services to focus mainly on Outbound
Call Automation for both telecallers and customers to speed up the sales process and
close deals regularly without usual difficulties. Outbound Call Center Software In
India comes up with a dashboard for admin and telecallers. The Outbound Call can be
handled through mobile phones or fixed-line phones through phone to phone calling
solution. Outbound Calling Services in cloud telephony improves business
telecommunication to a new trend. Outbound Call Center Services have many new added
advantages through their powerful Outbound Call Center Features.
1. Call Recording :
Call recording plays a major role in cloud telephony business Outbound Call Center
services which records all customer calls and can be retrieved later for future
business references from the dashboard. Call recording will be available in the
dashboard anytime to improve telecaller's efficiency in the team and for resolving
customer queries through analysing the conversation of telecallers and customers.
Outbound Call Center Services with a call recording feature will be useful in any
business case. Admin can listen to call recordings in the dashboard itself and
download the recording in need of reference. Call recordings make us think about
what is our customer requirement? what customer thinks of our product? and to know
their views on your business competitors to shape your business flow.
2. Call Analytics :
Outbound Call to a customer can be monitored and analysed to get individual call
flow reports based on dates to track the telecaller performance with total call logs
and know the team's efficiency in Outbound Call handling. Call analytics also
displays the detailed story of the call flow in graph and chart representation which
helps the super admin to analyse the overall call flow for the month and day wise
can be tracked. Call analysis has the following advantage analysing missed and
answered calls, download call reports, telecallerwise report analysis, date based
Outbound Call reports. TeleCMI's Outbound Calling Software provides various options
for super admin to analyse the call flow for both incoming and outgoing to track the
team's performance. Call logs for any business system in Outbound Calling Software
provide complete missed calls, answered calls and total calls in both preview and to
download as reports.
3. Automated Outbound Call Dialer :
TeleCMI's Outbound Call Center Services enable admin to launch an Outbound Call
campaign to their customers through a modern powerful feature known as an automated
Outbound Call dialer. Dialer allows the admin to upload the target customer contact
numbers and assign respective telecallers to answer customer business calls one by
one instantly. Automated dialer has three major dialling options for customers:
a. Progressive Dialer :
Progressive dialer dials first call to telecaller and then it connects customer
number. progressive dialer Outbound Calling Services engages telecallers with
to back customer calls. A telecaller can make or attend maximum of 100+ calls
b. Predictive Dialer :
Predictive dialer dials customer number in the first leg. If the customer
attends the call then it will connect telecaller in the second leg. The Outbound
Call gets routed to telecallers only when the customer attends the call on the
first leg. Predictive dialer reduces the waiting time of telecallers to increase
c. Outbound IVR :
Outbound IVR feature allows admin to send a voice message to a bulk of customers
in a single campaign. The customer will receive a voice message about a
particular business activity or promotion on their mobile phone. At the same
time, there is an option to receive any customer response for the particular
marketing activity calls through a keypress which will be instructed in the
4. Call Barging :
Call barging is a technique used in Outbound Call Center Services to monitor and
listen to telecaller and customer Outbound Call conversations by the supervisors or
admin in the live feed dashboard. The call barging method improves telecaller
performance and increases sales growth. Most of the modern-day Outbound Calling
service companies are using this feature for the wide view of customer interaction
5. Call Whispering :
Call whispering allows supervisors to listen and interact with telecallers in live
business call with a customer. The supervisor can coach telecaller in a live call to
solve customer sales queries instantly. Call whispering is one of the trending
Outbound Call Center Features that helps telecallers to close business deals
A successful Outbound Calling Service also has an affordable to use pricing model
for businesses that need to adopt cloud telephony. Revolution in telecommunication
can only happened with new-age call center setup and features with adaptable pricing
and tariff. TeleCMI's cloud telephony architecture is designed in such a way like it
should be easily adaptable and at an affordable cost.
What Software Do Most Call Centers Use?
Call centers across India are adopting Cloud Telephony based Outbound Call
Center Services for their business model. TeleCMI provides Outbound Call Center Software In India for all types of business structure scaling from
enterprises businesses, mid-sized businesses and early-stage startups with
different pricing plans based on their requirement. A high recommendation
for any call center is to use a cloud telephony Outbound Calling Software
that makes the sales call flow to customers to a new trend. It increases the
daily call handling volume of telecallers and close sales deals to a higher
TeleCMI's Outbound Call Center Features help any business to analyze the
telecaller performance and update call reports instantly with the ease of
collecting reports individually from telecallers. Outbound Call Automation
through cloud telephony removes the gap between hardware and physical device
connectivity and replaces it with a high-performance cloud-based telephony
structure. It replaces the traditional Fixed call wire telephone Outbound
Calling model through a landline phone. Also, it disables the wired
connectivity and transformed everything into a wireless cloud calling
Outbound Calling Services. Many updates have been frequently done to upgrade
the quality of Outbound Call Center Services to improve it further which
resolves the pain behind investing huge costs behind a traditional telephony
set up in India.
Reach, Reach and attain is a new quote for modern businesses that motivates
telecallers daily to bring new subscriptions and enterprises customer who
to buy a product or service through cloud telephony based Outbound Call
services. Each and every Outbound Call for business activity is important.
calling software in cloud telephony is ready to upgrade its features with
intelligence which helps customers and telecallers to close sales deals and