BLOG ยป What is a Click-to-Call & How to use it?

What is a Click-to-Call & How to use it?

What is a Click-to-Call & How to use it?
  • While having a website filled with useful information is essential for businesses, not all customers are the same. Some customers prefer speaking to a live person as they feel more comfortable asking questions and getting information.
  • This is where click-to-call technology comes into play. Click-to-call is a powerful technology that has revolutionized the way businesses interact with their customers.
  • At its core, click-to-call is a simple concept that allows customers to initiate a phone call to a business with just one click. However, the impact of click-to-call goes far beyond this simple functionality.
  • By incorporating click-to-call into their websites, businesses can increase customer satisfaction, improve conversion rates, and boost overall revenue.

What is Click-to-Call?

  • Click-to-call, click-to-dial, or click-to-talk is a method that enables customers to call a business with a single click and vice-versa. This is typically accomplished via a website or mobile app in which the customer clicks a button that initiates a phone call to a prearranged phone number. Click-to-call can be used for a variety of purposes, including customer service and support as well as sales and marketing.

How Click-to-Call Works?

  • The interface for Click-to-Call is often based on a web or mobile app. The technology dials a specified phone number when a consumer or agent presses the button to start a call. Depending on the needs of the consumer, the call is then directed to the appropriate individual or department.
How to Implement Click-to-Call on your website?
  • Adding a click-to-call solution to your website is one such channel that can help businesses improve customer engagement, satisfaction, and loyalty.
  • TeleCMI offers an easy solution for businesses to add click-to-call functionality to their websites. Through the TeleCMI click-to-call API, customers can enter their phone number on the click-to-call link, and the API instantly connects the call to the prearranged number.
  • This means that customers can connect with your business directly without having to dial the number manually, saving them time and effort.
Click-to-Call Within a CRM
  • Click-to-call is a widely-used tool by businesses to enhance their sales and customer support operations. The TeleCMI cloud telephony platform provides a click-to-call integration feature with their CRM tools that enable sales and support agents to place outbound calls with just one click from their PC or laptop.
  • By using a softphone with a VoIP solution, agents can easily connect with customers and access their contextual records with a single click.
  • This feature allows agents to take notes, log calls, drop pre-recorded voicemails, efficiently work through call lists, and perform other tasks with ease.
  • The ability to click the phone number instead of manually entering it saves time, reduces errors, and enhances agent efficiency.

Click-to-Call With TeleCMI Chrome extension

  • By adding and enabling the TeleCMI Click2Call extension to your Google Chrome browser, you can easily call any phone number displayed on the web page. With the extension enabled, a call button will appear next to every number on the dashboard.
  • Simply click on the button to initiate the call. This feature eliminates the need for manually copying and typing in phone numbers, making the calling process quicker and more efficient for users.

Take the first step

  • Integrating click-to-call functionality into your website is essential for businesses looking to enhance their customer engagement and drive conversions. With TeleCMI's cloud telephony solution, adding this feature to your website is not only fast and easy but also cost-effective.
  • Our platform allows you to deploy click-to-call functionality in a matter of minutes without the need for complex hardware installations. And the best part? Our platform provides a free trial free trial, allowing you to explore the features and see how we can benefit you.
  • At TeleCMI, we understand that cost is a significant consideration for businesses. That's why we offer affordable call rates with no compromise in quality, ensuring that you get the best value for your money.
  • With our pay-as-you-go model, you use our service as long as you have a balance in your account with lifetime validity, with no extra charges like one-time fees or setup costs. Enjoy the benefits of our platform without breaking the bank.

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