BLOG » 6 Differences Between Inbound and Outbound Call Centers
What is an inbound call center?
What is an outbound call center?
6 Differences between inbound and outbound call centers
Inbound call center use cases
Outbound call center use cases
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Frequently asked questions
Call center software is a type of software that is specifically designed to manage incoming and outgoing customer calls in a call center or contact center. It typically includes a range of features and functionality to help call center agents handle customer inquiries, such as call routing, call queuing, call recording, IVR (Interactive Voice Response) systems, automatic call distribution, and real-time monitoring and reporting.
Hybrid call center software has both inbound and outbound call center capabilities. Good for small businesses and other organizations to save extra costs and streamline call center operations.
Virtual call center software works by allowing agents to handle customer calls and inquiries from anywhere, as long as they have an internet connection and a device such as a computer or a smartphone. Your software provider handles infrastructure and technology which is enabled with cloud telephony features.
An inbound call is a type of phone call that is initiated by a customer or a prospect who is reaching out to a business or an organization. Inbound calls are typically made to inquire about products or services, ask questions, make a purchase, seek support, or resolve issues.
An outbound call is a type of phone call that is initiated by a call center agent or sales representative to a customer or prospect. Outbound calls are typically made for a variety of reasons, such as to generate sales, conduct market research, schedule appointments, or follow up on previous interactions.
Call center software is typically priced based on a variety of factors, such as the number of users or agents, call volume, the number of features included, and the type of deployment (cloud-based or on-premise).