General articles
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3 mins read
TeleCMI Is Now Stepped Up As ISO Certified Organization
-- We are delighted to announce that we are now an ISO 27001: 2013 certified cloud telephony and cloud pbx company. This certification is a testament to the quality of our service
Vignesh N
Jun 12, 2024
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10 mins read
Empower Your HR Operations with Cutting-Edge Call Center Solutions
Finding the right people for a job can be really tricky. Especially now, with many people working from home and using a lot of technology. That's where call center solutions come i
Vignesh N
Jun 12, 2024
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8 mins read
TeleCMI Vs. Aircall: A Detailed Differentiation Guide for Enterprise Businesses
Cloud solutions have become the recent favorites of modern businesses. Enterprises looking for exceptional features and functionalities find this an excellent option for upgrading
Vignesh N
May 27, 2024
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10 mins read
CallHippo Vs TeleCMI: 7 Key Metrics Why TeleCMI is Better than CallHippo
TeleCMI is the leading CallHippo alternative for businesses in India and globally, rated 4.8/5 on G2. Compared to CallHippo, TeleCMI offers lower pricing (from Rs. 734/user/month v
Vignesh N
May 24, 2024
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10 mins read
A Comparative Guide on Call Forwarding vs. Call Transfer: What’s the Difference?
Are you facing problems managing calls at your business or call center? If so, understanding the difference between Call Forwarding and Call Transfer is the key to smoother operati
Vignesh N
May 23, 2024
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9 mins read
5 Ways How Virtual Call Center Solutions Can Transform The E-Commerce Industry
In the fast-paced world, it is essential to address the customer needs. If done, a business may retain its existing customers and gain new customers. In particular, industries such
Vignesh N
May 23, 2024
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18 mins read
12 Must-Have Call Center Software Features to Look for in 2026
Choosing call center software often starts with a pricing page. Businesses compare the number of features, scan the plans, and assume the platform with the longest list must be the
Vignesh N
May 23, 2024
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5 mins read
6-Step Guide to Hire Qualified Call Center Agents
In this blog, we'll discuss how to hire the best call center agents who are capable of working in a fast-paced business environment and in customer-facing roles.
Vignesh N
May 23, 2024
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10 mins read
How Call Forwarding Benefits Your Business Communication and Availability
Customer Service is a never-ending industry that every business deals with. Businesses must make customers their priority and resolve their queries instantly. In this case, custome
Vignesh N
May 23, 2024
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7 mins read
Internet Communication Tools Every Business Needs in 2026
The way businesses communicate has changed dramatically over the past decade. Traditional landlines, SMS, and face-to-face interactions are no longer enough to meet the expectation
Vignesh N
May 23, 2024
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7 mins read
Call Center Agent Training - 13 Successful Methods and Tips
In today's fast-paced business environment, call centers are becoming increasingly essential to many companies' customer service strategies.
Vignesh N
May 23, 2024
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9 mins read
Top Benefits of CRM Integration in VoIP for Better Business Communication
In the digital era, engaging customers in various communication channels is critical. With the increased usage of digital channels, businesses such as call centers should provide i
Vignesh N
May 22, 2024
