Exotel vs. TeleCMI: An In-Depth Comparison to Pick the Perfect Platform for Your Business

Exotel provides high-end cloud communication solutions to transform business operations. They provide fully scalable solutions that are catered based on the growing needs of the business. They specialize in enabling omnichannel platforms to facilitate streamlined business communication. The platform is trusted by 7000+ brands from various industries, such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education.

Exotel provides its solutions for medium and enterprise services. As the price looks a bit expensive, small businesses and startups find it difficult to afford and get started with the cloud environment.

In this case, when checking for Exotel Alternatives, TeleCMI tops the list. In the industry since 2014, we have been trusted by 2,500+ brands globally. We have provided fully customized and ideal solutions that have helped businesses to double their business and enhance productivity.

We deliver industry-vertical solutions that address various challenges for companies by implementing futuristic solutions that drive decision-making capabilities. We incorporate unique features and functionalities to stand out from the crowd.

TeleCMI offers its solutions to small, medium, and enterprise-sized businesses, and the pricing is budget-friendly and affordable for all types of businesses. Moreover, we also integrate numerous features by incorporating AI into the cloud solutions.

Here are the major industries we serve:

• Healthcare

We have helped healthcare institutes to work on business challenges by providing a reliable cloud solution. With our platform, healthcare businesses can improve their productivity, enhance patient engagement, and much more.

• Logistics

RAAHO, one of the logistics leader has streamlined their business operations with TeleCMI. We helped them to resolve their work challenges with our unique solutions. With cloud integration, logistics businesses can enhance their productivity, increase their customer satisfaction, and improve their business growth effectively.

• Education

We understand that the Education sector deals with numerous customer calls 24/7. TeleCMI provides a smart communication process by resolving the present challenges prevailing in the industry and facilitate their work process. This can be helpful during complex situations such as admission and result processes.

• E-commerce

E-commerce is the next industry that benefits from TeleCMI’s platform. As everything has become online, customers may inquire about the business regarding their payment status, billing status, order status, etc. Our solutions can help handle these customer queries effectively using multi-level IVR and other major features.

• Automobile

Automobile is yet another industry which is benefited from cloud solutions. Hyundai Mobis, one of the top automobile giant, looked for a solution to track their call records. TeleCMI helped them by providing a streamlined solution that helps them in hassle-free call record tracking and analyzing the data.

And much more. We carefully get their needs and build a unique cloud communication solution that can streamline their business operations and enhance productivity.

Let us compare the pricing plans of Exotel and one of the best competitors of Exotel which is TeleCMI:

Exotel Pricing in INR and USD:

Exotel offers the following pricing plans in INR:

• They offer a 7-day free trial plan for INR.

• The Dabbler package costs Rs.9999/5 months and offers limited features such as 3 agents, unlimited channels, 1 Exophone, and 5000 credits (where credits refer to SMS, calls, Whatsapp messages, etc., and each credit corresponds to 1 score).

• Secondly, the Believer package costs Rs.19,999/11 months and offers features such as 6 agents, unlimited channels, 2 Exophones, and 9500 credits (where credits refer to SMS, calls, Whatsapp messages, etc., and each credit corresponds to 1 score).

• Thirdly, the Influencer package costs Rs.49,999/11 months and offers features such as unlimited agents, unlimited channels, 10 Exophones, and 39,000 credits (where credits refer to SMS, calls, Whatsapp messages, etc., and each credit corresponds to 1 score).

• Lastly, a customized package for businesses that are looking to make changes and optimizations in the above-mentioned pricing plans with their requirements.

Exotel offers the following pricing plans in USD:

• They offer a 15-day free trial plan for USD.

• The Dabbler package costs $200/6 months and offers limited features such as a $15 rental for a virtual phone number, a $15 user rental, free incoming calls, and single-leg call charges.

• The Believer package costs $500/12 months and offers features such as a $15 rental for a virtual phone number, a $15 user rental, free incoming calls, and single-leg call charges.

• The Influencer package costs $1000/12 months and offers limited features such as a $15 rental for a virtual phone number, a $15 user rental, free incoming calls, and single-leg call charges.

TeleCMI Pricing in INR and USD:

Let us unveil the TeleCMI’s pricing in INR:

Being one of the best Exotel’s competitors, we offer the following pricing in INR:

• TeleCMI offers a 14-day free trial plan for INR.

• The Basic package costs Rs.734/per month and offers multiple features, such as a minimum of 5 users, 1 local number, unlimited calling, call transfer, call recording, and much more.

• The Premium package costs Rs. 944/per month and offers high-end features such as a minimum of 5 users, CRM integration, global virtual numbers, call queue, advanced analytics, live call feed, unlimited calling, call transfer, call recording, and much more.

• The Enterprises package costs Rs.1259/per month and offers exceptional features such as unlimited calling, open API & SDK, Desk phone/IP phone support, Shift/time-based routing, IP-based authentication, dedicated account manager, call transfer, call recording, zoho crm telephony integration, global virtual numbers, call queue, advanced analytics, live call feed, and much more.

TeleCMI’s pricing plans in USD:

• TeleCMI offers a 14-day free trial plan for USD.

• The Premium package costs $ 19.99/per month and offers multiple features, such as 1 local number or toll-free number, unlimited calling, call transfer, IVR system, SMS, MMS, Whatsapp integration, call recording, and much more

• The Enterprise package costs $ 29.99/per month and offers high-end features such as 1 local number or toll-free number, unlimited calling, call transfer, IVR, SMS, MMS, Whatsapp integration, call routing, CRM integration, call queuing, advanced analytics, live call feed, setting up office hours, and, much more.

• The custom package costs will differ based on the client's needs. It includes end-to-end features 1 local number or toll-free number, unlimited calling, call transfer, IVR, SMS, MMS, Whatsapp VoIP integration, call recording, CRM integration, call queuing, advanced analytics, live call feed, setting up office hours, and other features requested by the client.

Let us compare the features between TeleCMI and Exotel:

• Live Call Monitoring

Businesses can instantly monitor the ongoing calls effectively and track the performance of the agents & the needs of customers.

• Multiple Call Flow

One can also setup multiple call flows easily which helps customers to reach their desired agents or department quickly.

• Webhooks & API

TeleCMI offers webhooks and API features that helps businesses to maintain a streamlined communication.

• Dedicated Customer Support 24/7

TeleCMI offers round-the-clock customer support that helps in engaging the clients and resolving their queries.

• Piopiy

Our exceptional web server helps businesses to manage and receive the customer calls easily by using your own programming language.

When comparing the features and pricing part, we can conclude that TeleCMI has a better and cutting-edge functionalities and pricing plans when compared to Exotel. If you are a small, medium, or an enterprise business looking to make a minimal investment in cloud solutions, TeleCMI is the excellent place to get started.

TeleCMI helps businesses to unlock their full potential and resolve their challenges by automating their work operations. Regardless of the complexities and issues, we work on all set of business requirements and make them into a feasible reality. You can get in touch with us if you have any business needs and our experts can provide a free demo for a clear perspective.